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AI

Zendesk CEO Tom Eggemeier: "There's going to be a huge evolution over the next five years [with AI]"

😯 "I think there's going to be a huge evolution over the next five years." 💡 At the @axios #AI+ Summit, Zendesk CEO Tom Eggemeier acknowledged the challenges with building confidence in #ArtificialIntelligence but argued that those fears will soon be dispelled. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Avoid these three generative AI pitfalls - and what to do instead - according to IT leaders

In the year since generative AI became widely available, the world has changed enormously. As of February, ChatGPT set the record for the fastest-growing user base. Once a novelty, generative AI now forms the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals and art. With generative AI, there’s a strong sense that understanding how it can be used is uncharted territory.

Artificial Intelligence in the Workplace: The Future of Work

The rapidly evolving workplaces need artificial intelligence integration in their daily operations to tackle everyday challenges. Today, organizations highly need to optimize their efficiency, streamline processes, and compete with others so the role of artificial intelligence in the workplace becomes more important. However, this transformative technology has different complexities as well.

12 need-to-know statistics to harness AI in operations

Operations leaders are at the forefront of driving innovation and fostering long-term growth. With the ever-changing business environment and current emerging technologies, it's crucial that they also stay ahead of AI in the workplace. The Work Innovation Lab, a think tank by Asana, conducted research and found that operations leaders are AI realists—they see the technology’s vast potential and acknowledge its complexities.

How to optimize your tech stack for AI, according to marketing leaders

The market is flooded with shiny new AI tools, all promising to help teams “do more with less.” In the midst of that noise, marketing leaders are faced with a delicate balance: How can they update their tech stack safely, to reap the benefits of AI without putting marketing outcomes—and budget—at risk? This was a core theme at The Work Innovation Summit, Asana’s marquee event showcasing how AI can unlock human potential at work.

Unlocking Agent Productivity with Generative AI | Freshworks

Generative AI is not only making life easier for customers who want quick answers to their questions, it’s making life easier for the agents who are dedicated to delivering a top-notch customer experience. See how generative AI is being used to help support teams respond faster, boost productivity, and save time. And be sure to check out how AI can be your personal productivity amplifier in our free guide to unlocking the power of AI for customer support.

Navigating tomorrow with Miro

Distributed teams face unique challenges in competitive environments, but one thing is certain: teams that innovate under these circumstances win. See how Miro's newest releases bridge the gap across areas of innovation and tackles challenges across distributed teams. Whether it's AI-powered inspiration or communicating, planning and executing on a shared vision, you'll learn how Miro will help you create the next big thing, regardless of where or how you work.

The 16 Best AI Chatbots for Business in 2024 and Beyond [Review and Key Features]

Chatbots are used by 1.4 billion people today. The interest in ChatGPT is fueling the flames of chatbot adoption to become even more mainstream for personal use and business alike. Companies are now rushing to launch their best AI chatbots to carry on 1:1 conversations with customers and employees. AI powered chatbots are also capable of automating various tasks, including sales and marketing, customer service, and administrative and operational tasks.

How AI can help create a modern employee experience

One of my favorite words is dynamic and when I get to use it related to work, I always get pumped. Truth: it’s a dynamic time to be an internal communicator. The pandemic dramatically altered how and where we work — and employee expectations along with it. And artificial intelligence (AI) continues to disrupt as we grapple with the best ways to harness its potential and minimize its pitfalls. Many organizations have put off modernizing their employee experience.