Teams | Collaboration | Customer Service | Project Management

Chatbots

Why Companies Should Take A Customer-Centric Approach to Business | Ft. Andrew Carothers, Cisco

Taking a customer-centric approach to business is one of the best ways to develop a winning customer experience! Hear from Andrew Carothers, Digital Experience Leader @ Cisco, as he talks about the importance of brands adopting a customer-centric business approach. "Andrew is a Senior Customer Experience leader helping companies and their partners increase customer adoption and retention, improve renewals rates, and drive growth at scale through digital engagement. Builder of award-winning strategies and programs.

How To Maximize Your Zendesk Answer Bot With AI

Today we’ll be exploring Zendesk Answer Bot. Companies of all sizes are adopting AI to automate resolution of the 265 billion customer support requests made every year. A customer support chatbot serves as the first line of defense to respond to customers and help resolve a customer’s questions before looping in a human. As a result, the best chatbots can help save up to 30% of customer service costs while also improving the customer experience.

22 Most Insightful Customer Experience Statistics

A terrific customer experience (CX) is vital across industries and organizations both large and small – from retail to travel and telecommunications. Because, today, it’s pretty competitive out there, customer preferences and loyalties are shifting, and choices abound. Yet just how great of an impact can it have on companies and their customers?

How to resolve HR Queries within MS teams

Steps to resolve HR Queries within MS teams:- Enhance your HR experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual HR chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee HR support. In this video, you can learn about:-

Learn how to save 60% of employee HR support cost with chatbot and app workflow automation.

Learn how end-users can self-resolve IT queries & issues. Automate manual processes to deflect emails away from IT teams Connect IT Chatbot with 70+ apps, 600+ actions, and 1000s of app workflows instantly. No coding. Use AI-led conversational self-service for instant and autonomous support from Slack, MS Teams, etc. What is Workativ? Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required.

Gratia Carver on Customer Experience | Essential tools, Empathy, Omnichannel Strategies

Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Gratia Carver (VP & Chief Experience Officer @ Blue Cross and Blue Shield of Kansas City) about essential tools in CX, the importance of empathy, omnichannel strategies - and more!

Highlights from The New 9 to 5: The State of CX in the Gig Economy - Customer Service Benchmark Report

From ordering a ride to sourcing a dog sitter with ease, many are drawn to gig economy platforms for their sheer simplicity and convenience. It is a unique structure, one that involves gig economy workers, and the customers they serve (the drivers plus the riders). How is customer support delivered by these companies, across various channels?

The Power of Email and Chat: Connect Your CX Support Strategy to Multichannel Conversations

In today’s digital-first world, there are copious channels for conversations to take place. Chat, it seems, has emerged as the shiny new avenue for support, especially in the world of chatbots and AI, and email has fallen to the wayside. While email may be overlooked in lieu of its modern counterparts, in fact, our research team found that 47% of people prefer to contact a company for customer service over email, compared to phone and Web Chat, both at 23%.