The software and cloud services industry has seen market-defying growth in recent years, but growth comes with its own set of challenges. As you add more customers and prospects, you’ll also find that you have more questions pouring into your support channels – everything from basic FAQs to the most complex technical questions – and your team is on the hook for every single one.

Setting up your own servers requires a lot of up-front investment and ongoing maintenance. That’s why most technology companies today use an Infrastructure-as-a-Service (IaaS) provider for their compute needs.

The cloud-based service market was worth more than $270 billion in 2020. In 2022, the numbers have gone up even more. Every business now wants to migrate to the cloud, and for good reasons. Cloud-based management platforms make it easier for any business to scale. At a time when every process is digitized, not opting for a cloud management platform makes very little sense. It’s the single biggest contributing factor to the success of several small businesses.

It is a digital world indeed, and one in which software, in its various forms, stands as a vital component of daily life. Also known as “on-demand” software, Software as a Service (SaaS) refers to a licensing and delivery model whereby software is licensed on a subscription basis and hosted centrally. A SaaS cloud-based service is accessible through an internet browser, rather than users needing to download and install software on a PC or business network.

Cloud hosting is becoming the norm due to its efficiency, accessibility, flexibility, and scalability. Not only that, but it also optimizes IT expenses and encourages collaboration. However, with the rise of digitalization comes the surge of cyber attacks. With such threats, business leaders must be attentive to the cloud security of their businesses.