This is the second part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Too many employees have too many tools, creating a sense of digital friction that fractures their attention, causes frustration, and limits productivity. This technology overload holds employees back instead of propelling them forward — this poor employee experience (EX) impacts key organizational outcomes.

Developments in Generative Artificial Intelligence (GenAI) have had a huge impact on content creation, innovation, and collaboration. Everything from creating text, images, and videos, to sorting unstructured information, and generating or analyzing software code are easy to accomplish with the help of GenAI. But what can GenAI do when it comes to security?

Knowledge work automation is poised to reshape multiple industries. This is especially true in professional services. In this sector, knowledge is often the primary deliverable. Accounting industry workers handle huge amounts of client data. They also manage sensitive information and face tight deadlines. Workflows, security and compliance, client satisfaction, and firm growth are major priorities for these professionals.

Microsoft Teams is leading the way in innovation in the rapidly changing digital workplace space, particularly with the recent release of Copilot features that improve efficiency and simplify collaboration. Tools that promote efficient communication and remote work are more important than ever as it become more mainstream. That’s exactly what Microsoft’s latest announcement promises, bringing AI-powered improvements meant to turn Teams into a vital tool for employees everywhere.

With the launch of its AI-powered platform, Zoom Workplace, Zoom Video Communications has made a significant advancement in the rapidly changing field of digital workspaces. Together with updates to the AI Companion, this platform seeks to transform teamwork through increased output, smoother connections, and more flexible work arrangements. Here’s a closer look at how Zoom is changing the way people collaborate in contemporary offices.

All companies rely on effective compliance to protect data and streamline business operations. The advantages of automating knowledge work are infinite. Companies can implement a comprehensive database to store institutional knowledge. This approach helps organizations minimize the risk of cyberattacks, avoid document mismanagement, and enhance workflows in every department. Organizations can then focus on superior customer service.

When you envision “automation,” what comes to mind? For many people, it's images of large automotive assembly lines. Deploying robotic arms and other modern marvels, these manufacturing facilities are monuments to the power of automation. However, the real automation revolution today happens outside the manufacturing floor. In offices around the world, automation software is transforming knowledge work—particularly solutions that incorporate artificial intelligence (AI).

Data is the lifeblood of success in today's dynamic business landscape. Financial records, customer information, intellectual property - these digital assets are crucial for competition and they demand robust protection. While the digital age has introduced conveniences in the form of blurred geographical boundaries so businesses can operate globally, new security challenges have cropped up that must be tackled.

Technology is rapidly evolving — and so are many Internal Communication teams, which are leveraging innovations from generative AI to virtual assistance to increase productivity and magnify the impact of their work.

Every business understands the importance of staying on track in any endeavor — may it be creating a new IT system or launching a new product. To ensure that such projects deliver the intended results, having a steering committee is a good solution. Usually comprised of key stakeholders and experts, this committee acts as a guiding hand in project management and risk mitigation.