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Customer Service

Travel chatbots: Top examples that travelers and businesses love

How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.

Four examples of world-class customer experience design

Companies are increasingly trying to promote customer experience into a key selling point. And for good reason—the Zendesk Customer Experience Trends Report 2021 found that 75 percent of customers will pay a premium to buy from brands that provide a great customer experience. Exceptional customer experiences require exceptional customer experience design. But what does that customer design really look like?

Small companies got faster at solving customer issues last year-here's how

When a customer has an issue, all they want to do is solve it—quickly. In fact, 73 percent of customers say that speedy resolutions sit at the very top of their priority list. This should have companies paying attention. Why? Good support experiences have become critical drivers of customer loyalty and spend. Getting faster answers for customers often means scaling resources. But for smaller companies, adding new agents or technologies can be a tall order.

Solving for Customer Satisfaction With Innovative Software Solutions

In the dynamic and ever-evolving world of customer service, the key to exceptional customer satisfaction often lies in the power of teamwork. But what happens when you add innovative software solutions into the mix? Enter TeamSupport, a game-changing customer support software that's designed to simplify workflows, improve customer satisfaction, and make agents' lives easier.

Maximize Efficiency with an Incident Management Workflow

Today’s businesses rely heavily on their IT infrastructure to help resolve the incident at hand. However, unexpected disruptions can occur, leading to significant downtime and business losses. To ensure smooth operations and minimize the impact of these disruptions, it is crucial to have an efficient incident management workflow in place.

Craft Faster And Consistent Help Desk Ticket Replies With AI-Improved Responses

The speed and quality of interactions is a determining factor in customer satisfaction. And even though those aspects depend on several elements, artificial intelligence can greatly improve them. InvGate Service Desk AI-Improved Responses analyzes service desk agents' draft responses to requests, taking in all the details and the agents' input, and generates a new response that can summarize, expand, or change the tone of the original draft using Generative AI.

Ticket Summarization: Speed up Help Desk Ticket Resolution With GenAI

Some help desk tickets are solved in just one exchange. Others might need more interactions, more people to review them, or even require escalation. All that back and forth generates multiple messages, and new observers may need up to 10 minutes to catch up. But you can speed this up with Generative AI. The Ticket Summarization feature can create a brief ticket summary with the incident's main activity. This can shorten the time it takes to onboard someone new to a complex ongoing incident by up to 90% (from 10 minutes to less than 1 minute), based on internal testing.

InvGate AI Hub: New Artificial Intelligence Capabilities For IT Teams

GenerativeAI and multimodal models are changing how we relate to technology – and now they will also change your IT service offering! The InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams. At its heart is our commitment to build tools IT teams use to enable every other team in the company. Generally speaking, the AI Hub has some clear advantages.

AI And Knowledge Management: How to Turn Ticket Resolutions Into Articles

An updated knowledge base is essential to an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence work for you and help you with Knowledge Management? That's what InvGate Service Desk Knowledge Article Generation feature does! The Knowledge Article Generation feature allows you to transform service incident resolutions into knowledge article drafts in under 30 seconds (based on internal testing). The result? Time savings for help desk agents and updated knowledge base for the rest of your employees.