Artificial intelligence has the potential to not only improve the customer experience, but also drastically improve the admin and service operations experience. We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organisations using Zendesk an easier way to manage their teams.

Businesses rely heavily on IT systems to drive efficiency and deliver exceptional customer experiences. That’s where IT service delivery comes into play. The IT service delivery framework encompasses a range of processes and practices that ensure the smooth and effective delivery of IT services to internal and external customers. Why does this matter to businesses?

Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.

If you work in an organization with a vast customer base or intricate support operations, you know the critical role an IT service management (ITSM) ticketing tool plays. This intuitive system goes beyond mere automation, becoming the backbone of your support efforts ultimately benefiting the end-users.