Teams | Collaboration | Customer Service | Project Management

Customer Support

4 Most Popular Ways to Create a KPI dashboard

KPI dashboards are an essential tool for any business leader who wants to monitor how their business is performing, and stay on top of real time data. There are many ways to create a KPI dashboard. We go into further detail on how to approach choosing the right KPI dashboard software in our 2024 Dashboard Buyer’s Guide. In this article, we explore the four most common methods businesses use to create KPI dashboards. They include.

How to build a custom Asana dashboard with Geckoboard

Asana is one of the most comprehensive project management tools out there, with a wide range of features that help teams organize their work. It even has reporting dashboards baked in, allowing you to easily create dashboards for your Asana projects in a few clicks, extract insights from your data, and drill in to the specific tasks from a data visualization.

How to Create a Custom Jira Dashboard with Geckoboard

If you’re using Jira day-in, day-out, it’s probably fair to say you’re one of those people who loves getting stuff done. For staying organized, capturing details around individual tasks, and managing projects, Jira is great. But it's all too easy to get lost in the details of our boards, and miss the big picture of what’s happening in a project.

A History of Customer Support Technology

There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.

9 Best Shopify Dashboard & Reporting Apps of 2024

Shopify store owners who are business-savvy know how important it is to stay on top of key metrics and reporting. Although Shopify offers its own in-app analytics package – Shopify Analytics, it can be limited by some of its features. That’s why many Shopify users incorporate 3rd party apps to help with their Shopify reporting, and reduce the amount of friction involved in tracking their online store’s performance.

How to report on multiple Shopify stores using one dashboard

Shopify users are an entrepreneurial bunch – so it’s not surprising many of them manage more than one Shopify store. Whether you own multiple businesses, have multiple store locations, or just manage multiple brands under the same umbrella, it’s common to set up these ecommerce sites as seperate stores on Shopify.

7 best sales dashboard software & tools to use in 2024

The best sales leaders know how important it is to stay on top of metrics and sales KPIs. In fact, McKinsey research from 2022 showed how taking a robust, data-driven approach to B2B sales can increase sales growth as much as 25%. Choosing the right sales dashboard software is not always easy, with many different tools on the market which are better (and worse) for different business types.

7 Best KPI dashboard tools for businesses in 2024

In the fast-paced business world of 2024, keeping a close eye on your company's Key Performance Indicators (KPIs) is more important than ever. That's where KPI dashboard tools come in. It’s not just about tracking numbers for the sake of it. It’s about building a data-driven culture, where everyone in the team knows how they are performing against strategic goals. Where team members can spot important changes to key metrics and react fast.

Elevating Customer Support: Five Goals to Strive for in 2024

As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team.