The computer networking company Cisco has announced a significant reduction in its global workforce, which has had a ripple effect throughout the industry. This choice is part of a larger pattern wherein significant IT corporations have been reassessing their resources and strategy in response to economic difficulties. In this article, we explore the ramifications of Cisco’s workforce reductions and its proactive emphasis on artificial intelligence (AI).

Zendesk today announced it completed its acquisition of Klaus, the industry leading AI-powered quality management platform. The acquisition of Klaus is the latest addition to the company’s existing WEM solutions which includes Tymeshift, a modern workforce management tool built exclusively for Zendesk.

Discover how Insightful's suite of remote work tools and employee monitoring solutions topped G2's Winter 2024 rankings, enhancing productivity and well-being in the digital workplace.

Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.

In the midst of winter, while many resolutions may fade, at Element we remain steadfast in our commitment to excellence. In our latest ESS release (24.02), we've been laser-focused on improving our installation process for customers who self-host their servers. Below we unveil the latest updates and stories from behind the scenes.

Welcome to Rocket.Chat's first Product Roundup of 2024! Another year, another brand-new collection of updates crafted just for you! Whether it's improved features for team collaboration or great news for those using Rocket.Chat to build their own in-app chat experiences, this roundup provides a glimpse into the advancements marking the beginning of a year filled with meaningful improvements. Let's jump right in!

Buddy Punch has received hundreds of accolades and acknowledgements over the years, and we take great pride in earning recognition as we improve our software & service. Today, we’re happy to highlight how we completed 2023 with huge success and accolades from the Gartner Digital Markets brands – Capterra, Software Advice, and GetApp. Our products also got recognized in various flagship reports under multiple software categories in 2023!

It's a bright, lazy Sunday morning. You roll out of bed, and drag your weary self towards the kitchen, heading straight towards your coffee maker. But in place of your old, simple machine, there's a shinier contraption laden with varied brewing options - a meaningful birthday gift from your colleagues. At first, all of the new options look enticing; but, navigating the poorly labeled, illogically placed buttons just to make your coffee the way you like it leaves you frustrated.

We ended the year with a blast! A massive update was released over the holiday season consisting of 400+ new features, improvements, and bug fixes! Here’s a sample of what got published in our latest platform release.