It’s very easy to affirm that trust and communication are essential in any team, but is there a magic formula behind it? After all, as humans, we are constantly trying to keep ourselves safe. Therefore, building trust can be especially difficult to maintain in a remote team. In a remote team, you can’t just pop into someone’s office to ask them a question – you have to rely on tools like email, chat, and video conferencing to communicate with your colleagues and employees.

Employees are the core of any organisation and their contribution is indispensable. Employee productivity is the root of a company's overall growth and development. The employees of a company are both an asset and an investment that should yield a profit. If your personnel are effective, they will eventually generate a significant return on their time and money. There are many ways to track, analyse and boost employee productivity.

One of the primary responsibilities of a customer support manager is to monitor your team’s performance and help them deliver outstanding customer service efficiently. A customer service dashboard is the perfect tool for you to track your support team’s efficiency and also know how happy your customers are with the support you offer.

You’ve been running your agency with a small but mighty team, and it's been working out for you…or so you think. How do you know when it's not? Agencies can get used to running lean out of pure necessity, stuck in survival mode while efficiency, profitability, and employee happiness suffer–and don’t have to! But the thought of hiring help can seem like a bigger burden than a simple solution.

The recent onset of digital workplace trends is the driving force of change behind the shifting and agile, modern workplace. If the past few years have taught us anything, organizations have no choice but to adapt to the rapidly accelerating tide of digital transformation. Along with the evolution of digital transformation has come a more comprehensive digital workplace technology landscape.

Discover the latest updates that will improve the way users make their requests. Aiming to improve our user’s experience, we’ve introduced some changes to InvGate Service Desk’s catalog view in order to make it more intuitive and easy to use. This upgrade includes some updates in how categories are shown, how results appear on the search bar, and the overall experience.

If you are looking for the best Everhour alternatives, you have come to the right place. While Everhour is a sophisticated time tracking tool, it does fall short in some areas. To track time effectively, you need the right solution in your corner. This guide will explore some of the best project management tools for accurate time tracking across desktop, iOS, and Android devices.

The term employee experience (EX) has been a trending buzzword over the last few years. But what exactly does it mean? From attracting talent to onboarding your new employees, and all the way to when an employee leaves the company–the EX considers every interaction during an employee’s life cycle. This includes the employee’s role, workspace, manager relationships, and overall well-being. The EX is a golden circle that makes both employees and employers successful.

Customer service is paramount in growing a modern business, especially in B2B markets. Business owners and professional buyers value companies they can build long-lasting, satisfying business relationships with. To prove that this is possible, the firm they’re partnering with needs to put emphasis on planning out the customer journey. As far as B2B customer service best practices go, planning is arguably the most important.

Conducting an employee performance review is a task to be taken seriously — it can do a lot of good, and a lot of bad for your workplace. To help you figure it out, we created this clean template, ready to be used as you deem fit.