The term employee experience (EX) has been a trending buzzword over the last few years. But what exactly does it mean? From attracting talent to onboarding your new employees, and all the way to when an employee leaves the company–the EX considers every interaction during an employee’s life cycle. This includes the employee’s role, workspace, manager relationships, and overall well-being. The EX is a golden circle that makes both employees and employers successful.

Customer service is paramount in growing a modern business, especially in B2B markets. Business owners and professional buyers value companies they can build long-lasting, satisfying business relationships with. To prove that this is possible, the firm they’re partnering with needs to put emphasis on planning out the customer journey. As far as B2B customer service best practices go, planning is arguably the most important.

Conducting an employee performance review is a task to be taken seriously — it can do a lot of good, and a lot of bad for your workplace. To help you figure it out, we created this clean template, ready to be used as you deem fit.

Choosing between offshore vs onshore is a major business decision for most companies while scaling up. As a business owner, you can either offshore your business processes by sending them outside the home country or continue to expand while staying onshore, within your own country. Both are popular business models that help a company improve its bottom line. So how do you choose one for your business? In this article, we’ll explore offshore and onshore processes in detail.

Years ago, programmers were a necessity to run and manage a tech-forward company. But these days, advancements in technology has given everyone an equal chance at the computer table. It doesn’t matter whether you’re an entrepreneur, a virtual assistant, or a marketing manager, you can automate and simplify workflows without even writing a single line of code. It’s not hard to understand why no-code software are rapidly gaining traction among small businesses.

Millions of professionals worldwide unwillingly started full-time remote work from home due to the coronavirus pandemic. Remote work brings different challenges, so you’ll need to have your own unique set of tools and productivity tips to tackle them. People say remote work can be a litmus test for your productivity. Many believe efficiency is lost because of the comfort remote work provides.

As we move further into the 22nd century, new technologies are constantly emerging that can help with presentations and pitching. Whether you're a startup founder looking to give a TED Talk or just want to make your next work presentation more engaging, there's a tool out there for you. In this blog post, we will discuss the top 11 presentation and pitching tools for 2022. Keep reading to find out which tools made our list!

While many understand the value of decentralised, interoperable, end-to-end encrypted chat and a whole treasure trove of communication features - it’s no good if folks can’t get signed up or logged in…

The momentum for the new quarter is established early in the first month, and it’s true about Q3 at Rocket.Chat. We have had a great start to the second half of this year with the launch of salient features in our 5.0 version that facilitate secure communication and seamless collaboration to help you move the needle on your business goals. At Rocket.Chat, we are always committed to empowering organizations to own their data by bringing data privacy and security into every conversation.