As far back as 776 B.C., Olympic athletes competed in ancient Greece for fame, honor, and glory. City-states used the Games to assert influence and importance. Do you know what the only official reward for winning in the ancient Olympics was? A crown of olive leaves. Not as valuable of an award as you might think for one of the biggest events in the ancient world. Not that we think you should reward your Employee of the Month with an olive wreath.

There’s no question that customer service is important for any business. Happy customers are more likely to return and recommend your company to others, while unhappy customers can damage your reputation and even lead to lost revenue. In fact, customers who rate a company’s customer service as “good” are more likely to refer them to a colleague.

OneDesk provides the ability to send messages and emails through automations. Email templates can be set up to send emails to customers or users and can be helpful for updating everyone on progress or changes. There are also system emails, particularly important emails sent from your account and cannot be configured through automations. You can read an in-depth explanation of these emails and messages: Notifications & Emails. So why would you want to prevent all emails or notifications?

Every ship needs a captain, and every captain needs a map to guide the journey. The map for your brand’s digital marketing journey depends on the marketing efforts you choose, including the multi-channel marketing campaigns you and your team put together and execute. Ah, execution — the most difficult part of it all. Did you know that the chances of executing a great marketing campaign increase with proper project management?

In business, we use summary metrics all the time. A summary metric is just another way of saying you have summarized a series of data into a single data point – like a total or an average. Most of the time, when you report on business KPIs like Revenue, Customer Satisfaction, Acquisition Cost, or Lifetime Value, you’re doing so in the form of a summary metric. But summary metrics can be misleading, because they reduce complex patterns in your data down to simple, singular figures.

Clio is an industry-leading law practice management and client intake solution that helps legal firms manage all kinds of activities. Its scope includes time tracking, case management, billing software, as well as client and payment management (via Clio connect and Clio payments). But many of its benefits are closely tied to its time tracking functionality. In this Clio review, we’ll explore how Clio time tracking works — its key advantages and main limitations.

ADP is a Human Resource (HR) and payroll management solution that also provides time tracking data to help you with Human Capital Management (HCM). With time tracking data, you can boost your staff’s productivity, create optimized schedules, and pay employees accurately for their labor. So, how effective is ADP time tracking? In this article, we’ll explain how to track time with ADP’s native time tracking tool and describe its features and limitations.

Every profession brings its own challenges, its own hurdles to surmount in order to carry out your job properly. Architecture is a profession where technology has made inroads, though there is a strong argument that while tech may help architects, it will never replace them. One area where tech can help architects to their job better is in managing projects. By utilizing best project management software for architects, they can lift off a major workload from head.

When thinking about handling PII (Personally Identifiable Information) for SaaS companies, standards like SOC 2 compliance and GDPR immediately come to mind. One of the most sensitive types of information for a tech company to handle, however, is actually PHI, or protected health information. To be able to handle this type of data, a company must become HIPAA compliant.

Performance appraisals are a stressful time for both employees and managers, but they don’t have to be! Discover how the way we measure performance for remote and hybrid teams has changed and how you can conduct better remote performance assessments. Find out how computer tracking software can help!