The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another — from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Because of the weight customer service holds for your company, it’s vital that you have the right tools for the job.

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...

They may be the most underrated component of a successful business.

It appears there is no world without technology, that intangible thing that forever changed our lives. Therefore, it’s no wonder you will want to get your first IT job! Yes, it can be hard to break into the industry without experience. In this blog post, we will provide tips for getting into IT with zero experience. We’ll also discuss how to stand out from the competition and land that dream job! Keep reading!

At first glance, Timesheet software is a no-brainer for most business owners to implement into their workforce. After all, what could a time tracking tool do besides bringing structure and optimization to your workplace? Well, it could completely destroy your employees’ ability to focus on work. Employee timesheets tend to put pressure on employees.

When things go wrong at work, what’s your first instinct? To blame your people? To blame your systems and workflows? Or to get curious about what went wrong? Trusting relationships don’t jump to blame when bad things happen. Your employees know that instinctively. If you‘re quick to blame others in a crisis, it can affect teamwork throughout the organization. Now, does that mean you should blindly trust everyone in every situation? Of course not.

A company having a diverse workforce with different backgrounds is always tricky to manage. However, it is the responsibility of a manager to ensure that every member of the team is working as productively as they possibly can, even if that means taking the time to understand each person. The most effective teams are created when a manager is aware of the advantages and disadvantages of each employee, knows how to make the most of each person’s special skills, and promotes teamwork.

Individuals and businesses alike suffer from workplace bias. While millions of people are robbed of the chance for success, companies lose vast amounts of money due to poor business practices — and plenty of them fight lawsuits. Still, creating a bias-free workplace is not that difficult at all: today’s blog will show you how!

Product development teams are constantly looking for ways to focus their time and energy on building products and reducing time spent on alignment and documentation. But oftentimes it’s too easy for complexity and tool overload to get in the way of progress – driving decreased product quality, disconnection, and delayed time-to-market. That’s why it’s so important for teams to use tools that unlock free-flowing creativity and innovation instead of inhibiting it.