Teams | Collaboration | Customer Service | Project Management

Open Source

10 best open source customer service software

Businesses always want to provide the best customer service possible. To do that, they need the best customer service software to decrease response time and resolve customer inquiries effectively. However, organizations sometimes face challenges while acquiring and setting up customer service systems. They want a tool tailored to their needs that supports various customer service channels, and that allows them to control their own data. These criteria is met with open source customer service software.

7 best open source helpdesk solutions in 2022

Open source helpdesk is software that offers a ticket management system. Built on open source technology, it is a great solution for offering efficient customer support. There is many helpdesk software on the market, like Zendesk, Freshdesk, or Zoho Desk. However, people have lately been looking for open source helpdesk alternatives to these solutions. Why? Because open source software has several advantages over proprietary software.

Zulip 5.0: Threaded open-source team chat

We’re excited to announce the release of Zulip Server 5.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that is ideal for both live and asynchronous conversations. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day. Zulip’s 100% open-source software is available as a managed cloud service or a self-hosted solution.

6 best open source healthcare software

Open source software has been used in various industries across world regions for its specific advantages. More and more open source projects are being used as viable alternatives to expensive proprietary software. In highly regulated industries such as healthcare, data privacy regulations and complex IT environments may pose a challenge to keep up with the latest technology developments. That’s why many organizations turn to open source healthcare software.

3 biggest benefits of open source in education

Open source software is making its way into education. Even though using open source software for educational purposes is nothing new, we observe an increased demand for it across higher education institutions. Why now, and why such a surge in interest? Well, there is hardly any industry that didn’t experience an impact made by the pandemic. The conclusion across the board is almost unanimous: the future is digital, and it’s approaching us at a greater speed than ever before.

Why Zulip will stand the test of time

Quill, a team chat company with $16 million in venture capital funding, was acquired by Twitter and shut down their product last week. Users were given a mere four days to export their data prior to deletion; direct messages and private channels could not be exported at all. Our sympathies go out to Quill users, whose needs were given so little consideration in this deal.

7 Great Opensource Time Tracking Software (2021 Reviews)

Tracking employee work hours can help businesses measure employee productivity, make better estimates for multiple projects, and manage payroll. That’s why most freelancers, startups, and large businesses turn to time tracking software. But if you’re on a limited budget and want a flexible tool that adapts to your business needs, open source time tracking software can be your solution. An open source tool is usually free to use and is available without a commercial license.

The Great Open Source Debate

Tune in as we bring together the greatest minds in open source for a no-holds-barred conversation on the biggest trends in the field today. We are dedicated to sharing open-source knowledge The debate follows an 'agree or disagree' format where, for each statement, the experts need to talk it out until we get some answers. Here’s an example: Open Source creates innovation, not finished products Open Source is not beginner-friendly and has a steep learning curve The experts will weigh in and the audience will get a chance to join the conversation in the live chat.

The Open Source Story Behind Mattermost Boards

Mattermost Boards started as an innovation project that came up during a hackathon we held in late 2020. At Mattermost, we’re focused on helping the world build better software by aligning teams, tools, and processes. We work like most other software development teams do, with stuff all over the place — in chat, emails, Google Docs, and systems like Jira and GitHub.

10 Biggest advantages of open-source software

Sara is an SEO Strategist at Rocket.Chat. She is passionate about topics around digital transformation, workplace experience, open source, and data privacy and security. Sara Ana Cemazar Open-source software is undoubtedly gaining traction. Even though the open-source community has been active in their promotion of open source advantages for years, there have never been more open-source projects in use than today.