What if we told you there was a way to improve your client relationships and reduce churn before retention is even a concern? Jonathan Ewing, Director of APCO Worldwide, joins the podcast to talk about how agencies can foster positive relationships with clients and reduce churn even before the onboarding process is finished. He discusses the importance of predicting and acting on client needs, and how adjusting your services and strategies accordingly improves retention and keeps clients happy and satisfied from Day 1.

BigIn, a software company from Vietnam, has been a reliant partner of Zoho for the last two years. Watch Minh from BigIn as he shares insights about how his teams and customers employ Zoho Projects for small and large scale industries, and how enterprise companies in Vietnam largely benefit from its features, while also offering a glimpse of his personal favourite feature!

Now in Basecamp, linking to a message, to-do, card, event, document, or file automatically creates a Reference, instantly tying related things together. Simply copy the URL of the Basecamp item you're linking and paste it into your message, comment, chat, or ping. References appear in a separate tab alongside comments. Of course, you only see References from projects and conversations that you can access.