Teams | Collaboration | Customer Service | Project Management

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asana

Fiedler's Contingency Theory: Why leadership isn't uniform

May 24, 2024 By Team Asana In Asana
Fiedler’s Contingency Theory states that, for a leader to be effective, their leadership style must fit the situation. Using this model, you’ll identify your own leadership style, assess the situation that requires leadership, and determine whether you’re the right leader. In this piece, we further break down the theory, teach you how to apply it to become a better leader, and provide examples of the theory in action.
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Using AI for better customer and agent experiences with Upwork | Conversations with Zendesk podcast

May 24, 2024 By Zendesk In Zendesk
On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.
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Webinar: Build vs Buy AI Co-pilot: Optimizing Employee Support

May 24, 2024 By Workativ In Workativ
Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.
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troop messenger

How Effective Communication Tools Can Drive Team Productivity?

May 24, 2024 By Archana Dasa In Troop Messenger
With the rise of remote and hybrid work, many of the things that were long held dear by companies, such as cohesiveness, loyalty, and a chain of command have all started coming apart, with massive long-term ramifications. This is because the traditional ethos of internal communication, which involved memos and emails, is no longer befitting this new age, bringing forth a string of new apps and solutions to pick up the slack “pun intended!” First up, why bother with communication tools at all?
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The Pricing Model Your Agency Should Consider w/ Amanda Moriuchi

May 23, 2024 By Teamwork In Teamwork
Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great app development work for their clients, but also by committing to a pricing & delivery model of Fixed Bid project pricing when most other agencies of their type are consistently sticking with a Time & Materials approach.
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teamsupport

Enhancing Customer Support in Software with Live Chat Integration

May 23, 2024 By TeamSupport In TeamSupport
In the digital age, where instant gratification is the norm, immediate responses to customer inquiries can make or break a brand's reputation. This rings especially true for software companies. Jackrabbit Technologies, an online class management software provider catering to children's activity centers, learned this firsthand. Before their partnership with TeamSupport began in 2011, Jackrabbit relied solely on emails to handle customer support.
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chanty

6 Productive things to do: Gain More and Lose Less

May 23, 2024 By Julia Samoilenko In Chanty
It’s not always obvious what kills your productivity or even goes beyond that to become a part of toxic productivity. According to a CareerBuilder survey, about 75 percent of employers say that more than two hours of efficient work are lost every day. It may get difficult to strike the balance between creating a collaborative environment and respecting the need for focus. Sometimes, the balance is disrupted so much that it leads employees toward toxic productivity.
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