Teams | Collaboration | Customer Service | Project Management

Case Study

Scaling Up and Going Remote: The Success Story of a Digital Marketing Agency You Won't Want to Miss

Discover how StrategiQ, a UK-based digital marketing agency, overcame growth challenges and adapted to remote work with Scoro. With over 20 tools considered, only one provided the end-to-end work management solution to fuel their ambitious growth plans. StrategiQ's Operations Director, Tyler Webb-Harding, shares how Scoro helped the agency track project profitability, resource utilization, and real-time collaboration during the national COVID-19 lockdown.

The Customer Ops dashboard that motivates agents and saves valuable time for PeopleSafe

Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.

Innovating Architecture: How Mallol Arquitectos Streamlined Workflows

In this video, we take a closer look at how Mallol Arquitectos transformed its business operations by implementing Scoro. Before Scoro, the company faced the challenges of managing information on different platforms, resulting in data that needed to be synchronized and had no real value.

How Aalborg Håndbold use dashboards to positively impact the whole Pro handball club

Martin Stigaard Skammelsen, Head of Marketing and Matchday Experience at Aalborg Håndbold, tells us how he took a whiteboard of daily metrics into a live dashboard that aligns multiple teams around goals that positively impact the whole handball club.

Westjet's Customer Experience Takes Flight with Netomi | Case Study

In 2017, WestJet was looking for a solution that would bring their guest and employee experience to the next level. After reviewing over 100 options, they adopted a solution that hit all of these requirements (and more) - Netomi. Watch how this partnership changed WestJet's CX in this video case study.

Global marketing agency automates 22 workflow steps with Scoro

Award-winning, LA-based NCompass is a global, independent, women-owned business with over two decades of experience. Today, NCompass has grown into a full-service brand engagement and marketing solutions agency, serving Fortune 200 brands across entertainment and CPG, as well as lifestyle and esports brands.

BundesMessenger is a milestone in Germany's ground-breaking vision

It’s incredibly exciting to see BWI, the IT services provider of the German Armed Forces, launching an official beta version of BundesMessenger, a secure messenger for Germany’s public administration (öffentliche Verwaltung ÖV) including federal, state and local authorities.