Teams | Collaboration | Customer Service | Project Management

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InvGate

6 Pros of Using On-Premise Help Desk Software [+5 Top Vendors]

Feb 22, 2024 By Marina Lammertyn In InvGate
When looking for reliable IT Service Management (ITSM) software for your organization, it's crucial to determine whether an on-premise or a cloud-based solution best suits your needs. With technology rapidly evolving, many solutions are shifting exclusively to cloud-based help desk offerings, which are more flexible. However, numerous organizations still require control over their servers and prefer to keep sensitive information within their own installations.
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teamsupport

Skyrocket Your Efficiency: Your Guide to Unleashing the Power of TeamSupport Tools

Feb 22, 2024 By TeamSupport In TeamSupport
In today's fast-paced business environment, productivity is the name of the game. Companies are always on the lookout for ways to streamline processes, improve efficiency, and ultimately drive growth. One area that often gets overlooked is customer support. Yet, it's a critical touchpoint that can make or break your relationship with customers. In this hyper-competitive landscape, merely responding to customer queries isn't enough.
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startingpoint

Best Project Implementation Tools for 2024

Feb 20, 2024 By StartingPoint In StartingPoint
The best project implementation tools can prevent missed deadlines, plug communication gaps, and prevent resource management nightmares that haunt project managers' dreams. From meticulous planning to flawless execution, the best project management tools will ensure that your team triumphs like a well-rehearsed symphony. One such maestro among these tools is StartingPoint.
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zendesk

(Tech) stack 'em up: tap into apps on the Zendesk Marketplace to give customers a helping hand

Feb 20, 2024 By Alyssa Vargas In Zendesk
Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).
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zendesk

Elevating demand generation in your business

Feb 20, 2024 By Marcus Kellman In Zendesk
Demand generation can be the initial step to building a long-lasting relationship with your customers. So, making a good first impression is critical. Forget about the age-old cold calls and impersonal ads – now it’s all about creating genuine connections, becoming a trusted resource and guiding potential customers on a value-driven journey. If you need a demand-generation refresher: The goal is to generate and nurture leads. The key to this process?
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InvGate

The Complete Guide to The IT Help Desk: Definition, Features, And Benefits

Feb 20, 2024 By Celeste Mottesi In InvGate
If you’re reading this, you probably have an IT support team in your company, but there’s a significant chance you don’t have an IT help desk at your disposal – something that needs to change ASAP. There are a large number of reasons why that should be your number one priority. Here are the ones we consider the main three: At the end of this guide, you’ll have a clear view of how you can make all three (and more) possible. Let’s begin!
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startingpoint

How To Implement Education Workflow Automation

Feb 16, 2024 By StartingPoint In StartingPoint
Education workflows are notoriously complex, hindering productivity and efficiency within institutions. The solution? Leveraging workflow automation through software that tackles administrative burdens, communication delays, and repetitive tasks. This transformation frees valuable time for educators and staff, which can lead to a focus on enhancing the overall learning experience for students.
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Burning AI questions answered with Zendesk's Peter Neels | Conversations with Zendesk Podcast

Feb 16, 2024 By Zendesk In Zendesk
👏 On this episode, we’re joined by Peter Neels, Senior Director, Customer Experience Strategist of Zendesk. 👀 Peter shares his thoughts on the integration of AI within customer service realms, emphasizing the importance of a strategic, phased approach and the enhancement of both customer and agent experiences. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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zendesk

Enhancing the agent experience with Tymeshift's newest features

Feb 16, 2024 By José Palhares In Zendesk
Artificial intelligence has the potential to not only improve the customer experience, but also drastically improve the admin and service operations experience. We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organisations using Zendesk an easier way to manage their teams.
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