When something goes wrong in the office, it can throw off everyone’s day, especially when it comes to IT operations. Unfortunately, IT problems are bound to happen, no matter the precautions we take. That’s why the quick and effective incident response is key for IT teams, and why ITSM problem management software is a critical component in their arsenal.

The security Incident Response Platform is a superior software solution come with varied ranges of features, and many features are similar across all platforms, as each vendor has a unique method to incident response, and the features they include or omit from their solution will reflect that perspective.

Digital transformation is a necessity for every organization as it meets up demands of the customers, and it isn’t unique to the technology industry as E-commerce, finance, and the health care sector are moving in the same direction. As customer expectations are increasing across different sectors, the financial services faced heightened pressure to reduce the downtime and minimize the security risks, and services happen securely without any kinds of interruptions.

Teams are always looking for a speed advantage, and that comes from planning, crisp execution, and teamwork. To this end, we’re excited to release new enhancements to Incident Collaboration to help make life easier for DevOps teams during incident response. The Mattermost platform includes built-in Incident Playbooks with predefined response plans and task lists. Playbooks can be customized to your environment and specific use cases.