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Retail

The hottest CX trends for retailers are anything but trendy

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Barely a year later, the annual conference was entirely virtual, your parents knew what “Zoom fatigue” was, and the Javits was a Covid-19 vaccination center.

Goal setting for retailers turning to ecommerce

This is a guest post written by Stuart Cooke, Marketing Manager at Irish Parcels a courier comparison service that helps retailers and ecommerce providers find the best shipping solutions for their products. -- The Covid-19 pandemic has meant businesses around the world have had to close their doors for months, with many left with no choice but to adapt quickly and take their goods or services online.