Here we go again. If 2022 wasn’t enough, there are new challenges in 2023 staring right at information technology leaders. As interest rates rise and consumer demand slows, companies plan to cut costs and do more with less. But what does all this mean for you? Amid this uncertainty, the IT operations department must adapt well to these changes. Because if they don’t, the business they support will be disadvantaged.

Microsoft had its corporate earnings call yesterday and posted weaker guidance. But guess what? Several hours later, the tech giant was hit by a networking outage that took down Azure and other services like Teams and Outlook, affecting millions of users globally.

If you have been following the news over the last few months, you will agree that the buzzwords for this year are – inflation and recession. Yet, even in these turbulent times, delivering an excellent digital employee experience (DEX) remains an essential aspect of IT. As organizations continue to add various collaboration, communication, and end-user technologies to the mix, new problems will surface.