Teams | Collaboration | Customer Service | Project Management

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From bootcamp to business to being yourself at Branch

How does one go from bootcamp to business to being yourself? We recently covered all three with Pratiksha Patel, Chief People Officer at Branch, a home and auto insurance company. Pratisksha shared their intentional employee experience process and how they build and inspire top talent.

Complete Guide To Data Security: Comply With Regulations & Prevent Data Breaches

With data breach happening at an alarming rate, data security has become a critical concern for organizations worldwide. With such alarming statistics, ensuring your organization is equipped with the right data security measures and tools is highly essential. To help IT professionals protect their organization’s sensitive data and comply with relevant regulations, we have created this comprehensive guide.

The role of review management in transforming customer experience management

As businesses continue to evolve and compete in today’s highly digital and connected world, the importance of excellent customer experience management cannot be overstated. With the rise of social media, review sites and platforms such as marketplaces, customers now have more power than ever to share their experiences with others. As a CX Trends 2023 case study by Zendesk found out, 66 per cent of customers said that a bad interaction with a business can ruin their day.

Resource Tracking Management for IT Companies | Workstatus

In this video, we'll introduce you to Workstatus, a cloud-based software solution that enables IT companies to track and manage their resources in real-time. We'll explore its key features, including the following: Attendance Tracking Productivity Management Project based Scheduling Automated Reporting System And you will get to enjoy the benefits such as: Improved productivity Increased transparency Reduced costs Enhanced client satisfaction.

Agent Utilization Definition, Formula, and Importance

Want to know how to make your help desk agents work harder, better, and faster? Then you need to see the power of Agent Utilization and how it can take your work from zero to hero. Agent Utilization is an IT help desk metric that reflects the percentage of time an agent spends on support-related activities, versus their total work time. But why is it essential to track and improve it?