The rapid rise in remote work was the world’s adaptive response to the pandemic. Yet, it very shortly became a long-term business model for millions of companies worldwide. This trend has been growing in popularity ever since and is considered the imminent future of work by many. Indeed, it’s hard not to see why so many businesses are creating remote or hybrid workplaces. The list of benefits is quite overwhelming: Yet, as they say, if it sounds too good to be true, it probably is.

Employee advocacy happens when employees talk or post positively about their company or its products and services—and their praise is just naturally promotional. A purposeful employee advocacy strategy helps facilitate the creation and distribution of this praise, combining it with targeted, quality content that amplifies company awareness and market perception.

Organizations must continually adapt and innovate in today’s fast-paced and cutthroat business world to stay ahead. Profitability, growth, and long-term viability are all directly impacted by productivity, which is a fundamental factor in corporate success. Businesses must function at peak productivity levels to produce more with the same resources and acquire a competitive edge. Productivity audits are helpful in this situation.

Name one person you know who has never contacted a company's support. There probably isn't one, is there? What about someone who was dissatisfied when they solved their issue on the first contact? Nobody. First Contact Resolution (FCR) is a rewarding experience for every customer. It's likely you've been there. You want to contact support and get your problem solved the first time round. And when it happens, you feel relieved, and your satisfaction with the company grows. Now take the company's side.

You may only need your ears to hear, but you need your whole brain to listen.

These are just some of the comments we received in our recent agency expert roundup on the topic of burnout. We were expecting the conversation to strike a chord with those at the top of their agency game, but what we didn’t realize is just how real burnout is – and how painfully it is being felt across all sectors and job roles in the industry.

In our post-pandemic reshuffle, employees with jobs that are not performed in an office are often singled out in discussions about the future of work. This makes sense, as most of the world's workforce performs crucial tasks outside of an office, and it’s time we collectively adapt to these challenges!