Teams | Collaboration | Customer Service | Project Management

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Remote vs. On-site Work: Tackling Burnout Rates & Prevention Strategies Head-On

In this blog post, we explore the differences in burnout rates between remote and on-site employees and share effective strategies for prevention. Learn how Insightful’s tool to monitor your employees computer use can help.

5 key takeaways from the 'The Mastering Agency Profitability Guidebook'

The life of an agency owner is a constant juggling act. Between managing client relationships, overseeing internal projects, and keeping a close eye on financials, it's unsurprising that many agency owners struggle to maintain profitability. That's why we've built a new guidebook to help you maximize your agency's financial performance.

Mattermost Boards How-to: Meeting Agendas

Whether you’re scheduling a one-on-one or a company-wide meeting, or somewhere in between, you’ll want to make sure the meeting was productive for all attendees. With the “Meeting Agenda” template from Mattermost Boards, you and your team can come to every meeting prepared and leave the meeting with clarity. In this guide, we’ll show you how to customize a pre-built Mattermost Boards template to create your own meeting agenda board.

Ways to Track & Improve Employee Performance

When we talk of successful business then employee performance is the fundamental element, and companies that invest in the growth and development of their employees succeed over their competitors. Track and Improve Employee Performance, on the other hand, can be quite challenging, especially for big businesses with a large workforce. Continue reading to learn about some of the most effective ways to track and improve employee performance that can assist big companies in accomplishing their set goals.

Unlock Resilience and Thrive Amid Inflation & Supply Chain Risks

This comprehensive blog post delves into the benefits of employee monitoring and productivity software, with a special focus on Insightful's software, and how it supports businesses in building resilient supply chains to address inflation and supply chain risks.

7 Ideas to Optimize First Response Time (FRT) And Keep Users Happy

You only get one chance at a first impression. And in customer service, that first impression is determined by your First Response Time (FRT). A fast and efficient FRT can make customers feel valued, respected, and taken care of. On the other hand, a slow response time can leave users feeling frustrated, ignored, and even outraged. With so much riding on the FRT, optimizing this help desk metric is crucial to keep your users happy and your business thriving.

5 Power Tips: Boost Employees Productivity with Data-driven Insights

Are you struggling to keep your team focused & productive? Do you feel traditional management techniques fall short in today’s fast-paced, data-driven business environment? Then it’s time to harness the power of analytics! With such growth, it’s no surprise that companies of all sizes leverage data-driven insights to improve their employees’ productivity and performance.