When Amir started in his role as Customer Service Director at a leading, global software company there was little structure or accountability within the Support team. They weren’t on the same page — and individual performance varied drastically. Being a remote team only amplified the problems, agents were often working in silos with no visibility of what others were doing.

Bringing the power of generative AI in Slack to help you work smarter, learn faster and communicate better.

There are various reasons why you may need to get in touch with a call center. Perhaps you’ve bought a faulty product and want a refund or need tech support when setting up the new conference call services you’ve recently signed up for. Think back to your last experience with a call center. Did you spend a long time on hold? Did you get connected to an agent who immediately helped with your query?

The Human Resources (HR) department is the backbone of any company. The responsibilities of HR teams are not limited to managing employee data and ensuring compliance but also to look after the strategic decision-making process. Data analytics has made it possible for HR professionals to streamline their operations and improve the efficiency of HR processes.

If you want to stay competitive to both win and retain top talent, you must build an effective employee engagement strategy. And a critical element of this is an employee recognition program. Why? Employee appreciation is an essential factor in employee engagement and retention.

Meetings are an essential part of business communication and collaboration, but they can also be time-consuming and overwhelming. That’s where meeting management apps come in handy. These apps help you organize and streamline your meetings, making them more productive and efficient. With so many meeting management apps available on both Android and iOS platforms, it can be challenging to choose the right one for your needs.

A new global survey highlights the many obstacles to productivity facing desk workers today – and the new, better ways that leaders can support them.

TL;DR: Remote marketing teams have become more common, but unlike “traditional” teams that work in the same physical space, team leaders have the added responsibility of being more proactive and strategic about how they manage their teams. Understanding the five stages of team development enables you to get teams started, resolve conflicts more smoothly, share information effectively, achieve top results, and then review outcomes to keep finding ways to improve.