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Technology

How to use Zendesk AI to optimize your customer experience operations

🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

7 Ideas to Use AI in The Service Desk

The integration of artificial intelligence in the service desk has become a game-changer, revolutionizing the way organizations handle customer support and IT Service Management (ITSM). In this sense, AI service desk solutions offer a range of benefits, from improved efficiency and cost savings to enhanced customer satisfaction. So, to help you harness the power of AI in your service desk, in this article we'll discuss practical ideas and strategies to implement the technology effectively.

Introducing the Teamwork.com AI assistant, a new way to work smarter

You’ve got a new team member! They’re a hard worker who doesn’t mind doing repetitive grunt work, a great sounding board for ideas, a brainstorm buddy, a lightning-fast writer of blogs and social posts, and a smart editor. And they’re an AI. That's right, the Teamwork.com AI assistant is here to help you do better, more creative work for your clients at the press of a button. Fewer redundancies, less manual labor, higher quality writing.

AI boosts productivity for 29% of Americans

Generative AI has emerged as a significant player in an era of rapidly evolving technology, offering unheard-of increases in productivity across a wide range of industries. However, there are hazards associated with this innovation, especially with “Shadow AI,” when employees utilize ChatGPT and other generative AI technologies in ways that can violate business data security laws.

Insider Risks vs Insider Threats - Understanding the Difference and Leveraging AI Security Solutions

The difference may sound subtle, but it can cause unrecoverable damage to organizations. Triggered by intentional (or unintentional) employee behavior, insider risk puts business data integrity at stake, while insider threat happens when the data at risk gets exposed to some unauthorized entity. Both cases pose challenges to workplace compliance and operational efficiency.

How To Use Workforce Analytics: Metrics + Workflows Explained

Today’s businesses are more data-conscious than ever. Decision-makers crunch numbers before launching a new product, while planning marketing campaigns, and when considering budget cuts. However, another area of business can benefit from some number crunching: Businesses are now using analytics to gain insights into their workforce. You’ll find a variety of reasons to use analytics to measure your workforce, but first, it can help define workforce analytics and show how it can be used.

Meet Odie - Your Personalized AI Assistant for Customer Support

OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

What is Employee Analytics? Learn Key Metrics, Importance, and Tracking Methods

Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!

Why Workstyle Analytics is an Absolute Must for Managing Remote Teams (& What Tools To Use)

Explore the world of workstyle analytics and discover how it revolutionizes remote team management. From boosting productivity to enhancing collaboration, uncover the benefits of cutting-edge remote employee time tracking software tailored for modern work environments.

Leveraging technology to enhance workforce productivity

A company’s success and competitive edge depend on staff efficiency in the modern business world. Technology transforms firms as they maximize operations, production, and efficiency. Companies are rethinking their operations and creating new productivity standards by incorporating sophisticated technologies like artificial intelligence, cloud computing, collaboration tools, and automation.