Teams | Collaboration | Customer Service | Project Management

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StartingPoint - 2020 - Testimonials - Sean Velasquez, Managing Partner of American Income Life

Sean Velasquez, Managing Partner of American Income Life and Cohen-Velasquez Agency, shares his testimonial of using StartingPoint to create efficient workflow operations for his team and his customers and clients.

StartingPoint - 2020 - Testimonial - Chris Trujillo, Director of Customer Operations at Employbridge

Chris Trujillo, Director of Customer Operations at Employbridge, shares his testimonial of Employbridge's use of StartingPoint to improve their customer operations and customer experience.

Introducing Teramind BI Reports

Teramind is proud to introduce our new Business Intelligence reporting functionality. Having the platform with the strongest breadth and depth of captured user data, we've enhanced our reporting capability to allow information to be presented in multiple dimensions. This will allow for faster and more accurate investigations and user analytics.

How we automated the handling of MySQL primary failovers in DBaaS

[In part I of this blog series we saw an overview of our DBaaS design. In this blog (part II) we discuss the automated MySQL primary failover design in some detail.] We use the hashicorp consul and a custom consul watcher service, along with the orchestrator service, to inject proxySQL route changes in the event of a MySQL primary failure in a shard. Consul cluster

Design an Effective Board Performance Evaluation

A regular board performance evaluation helps the board improve and execute better governance. Periodic performance evaluations are necessary to pinpoint pain areas that should be looked into to increase the board’s effectiveness and an organization’s compliance purposes. Here is a list of things to consider when designing an effective board performance evaluation.

Time Doctor receives 12 NEW G2 Badges

Ask any company in the software space and they will tell you that every quarter they are anxiously awaiting the results of the newest G2 report badges. These badges are awarded based on results that come from authentic, real users of the product. We are extremely excited and proud to announce that in the latest G2 Winter 2021 report Time Doctor was awarded 12 new badges! Time Doctor’s overall G2 rating is 4.5 stars, beating out some of our biggest competitors.

What Is Customer Interaction?

In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: By the end of the article, you’ll know everything you need to interact with customers and teach your teams how to master every customer interaction they have. Let’s get started.