TSU Webinar - January 2018 - Tabular and Summary Reporting
Learn more about the basics of reporting in TeamSupport!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
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The Zendesk Omnichannel Approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give it to them. Our omnichannel support offers simple, yet powerful solutions that make it easy for customers to engage with your business—where and when it’s right for them. Let us show you more in this short video.
Omega-bot Simple zulip chat bot
Omega-bot is a zulip chat bot into which lot of features are integrated.
Pushing Images with Pushover 3.0
Version 3.0 of our Android, iPhone/iPad, and Desktop apps are available today which include support for receiving push notifications with image attachments!
What's Good: Ticket Forms in Zendesk Support
Learn how to provide a more tailored support experience for your customers using Ticket Forms in Zendesk Support.
What do Modern Retail Customers Expect from Customer Service?
Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.
Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks
Nearly 80 percent of university IT teams to focus on customer experience over next twelve months
Focus teams on key metrics with TV dashboards from Geckoboard
TV dashboards from Geckoboard ensure your most important metrics and current targets are clear and visible throughout the day, enabling teams to quickly identify issues, see the impact of work in real-time and keep on track to hit goals.
Meet the new RealtimeBoard
We are lucky to witness a global transformation in the world, where anyone can do awesome creative work with the best pros, regardless of the circumstances. And RealtimeBoard is here to help you find a common ground and achieve a shared understanding with your team.
Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences
At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.