Explore the delicate balance between workplace surveillance and employee autonomy. Discover how employee tracking programs impact privacy, productivity, and trust.

With agency management software, you can streamline your workflows, optimize operations, and, ultimately, boost profitability. The challenge lies in picking the right solution for your needs. We’ve done the legwork for you and compiled a list of the seven best agency management software, complete with pricing and features.

Every business needs software solutions to thrive, and building the right tech stack means companies can put customer experience front and centre. But with so many options out there, finding the best integrations for each of your clients can be a head scratcher. In the context of Zendesk, ‘tech stack’ refers to a combination of tools and technologies that work together with our products – all geared toward improving a business’s customer experience (CX).

Navigate quality monitoring software implementation with best practices and strategic insights, ensuring successful adoption and utilization across the organization. Set clear objectives, engage the team, and manage customer service with ease.

Modern companies generate a mind-boggling amount of data but only use a fraction. It’s estimated that by 2025, we will produce, consume, share, and store over 180 zettabytes of data. That’s 180 trillion gigabytes zooming around the information highway. And yet, 44% of employees can’t find the data they need to do their job. They waste 36% of their day looking for and consolidating information scattered between 4-11 platforms.

In-app messaging can be an excellent channel to communicate with users, provide support, deliver updates, and sell your offerings. Appropriate usage of such messaging helps businesses secure customer trust and enhance user experience. So, with targeted elements and dynamic messages, businesses can leverage in-app messaging to drive user engagement and increase sales. In the blog post, let’s explore the in-app messaging best practices you must follow to leverage its fullest potential.

Demand generation can be the initial step to building a long-lasting relationship with your customers. So, making a good first impression is critical. Forget about the age-old cold calls and impersonal ads – now it’s all about creating genuine connections, becoming a trusted resource and guiding potential customers on a value-driven journey. If you need a demand-generation refresher: The goal is to generate and nurture leads. The key to this process?