All of us are in the expectations business now, and with customer expectations reaching an all-time high, it’s up to companies to re-invent the wheel to stay relevant and engaged. But how do you identify the right channels to engage with your customers and how do you nail it the first time? That is always the burning question!

Managing a team remotely comes with its own set of pros and cons. If you’re managing a remote team for the first time, it’s easy to focus on the cons rather than the pros. You’re probably having a tough time staying on top of what everyone on your team is working on. In tandem, you’re most likely doing all you can to make sure that your team has everything they need to work conveniently.

Especially in an era of remote work, it can be difficult to manage the morale of your customer support team. After all, a support agent isn’t a career choice for professionals who are afraid to talk to people. Support teams in the B2B (business-to-business) industry are often full of social personalities and employees who choose to work in an office environment where they can collaborate with colleagues to solve problems.

If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can share projects with individuals, often it is faster and more consistent to share your projects using teams. In OneDesk you can organize your users into ‘Teams’. Using teams is a great way to manage access to projects, with the least amount of managerial overhead. Here’s everything you need to know about teams in OneDesk.

As more and more teams adjust to working remotely, we’ve been relying on technology to help us to keep work going — even when we can’t be in the same physical space. Today, we wanted to share our remote work tech stack: the tools that have been helping us to continue working without interruption behind the scenes. Some of them we’ve been using for years; some of them have been on our radar for a while but we’re only fully utilizing them now.

Get to know the winning app submissions and try these tips for running a remote hackathon of your own

Two all-remote software companies share their best practices for connecting with colleagues while respecting work-life balance

If you’re used to working in a bustling office, you might find the newfound silence of remote work deafening. On the other hand, if you’re sheltering in place with a house full of family or roommates, you might be looking for a little help tuning out. Thankfully there’s a quick and social distancing-approved solution to both scenarios: music! Various studies have shown music’s power to lift your mood and help you maintain focus—two things many of us could use right now.

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward.

As a remote-first company, we bring employees and members of our community together once a year at our offsite event, which is called MatterCon. MatterCon isn’t your run-of-the-mill conference—it’s more of a meeting of the minds where we’re encouraged to get to know the people we work with, share ideas with each other, and create together.