In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. Barely a year later, the annual conference was entirely virtual, your parents knew what “Zoom fatigue” was, and the Javits was a Covid-19 vaccination center.

We already know that anything that can be measured can be improved. Time tracking has been used to quantify and increase productivity for years now. But it’s not just about logging hours and filling out timesheets. The data obtained is a gold mine that allows you to improve productivity, efficiency and motivation. This way you can take a productive approach without extra effort.

Workflow automation is the process of simplifying your business processes and making them easier to manage. It can help you streamline your repetitive tasks while helping you focus on the important things. In other words, you can do actual work instead of toiling away on administrative chores.

Customer support is a vital aspect of business in any industry - it’s how you address questions and concerns and resolve problems so customers continue using your product or service. Yet many customers dislike contacting support. A Statista survey found that 60% of respondents worry about long hold times, and 59% are concerned they will be transferred to different departments and have to continually repeat their problem.

These are anxious times for small and medium-sized businesses (SMBs). According to the U.S. Chamber of Commerce, 70% are concerned about financial hardship due to pandemic-related disruptions, and more than half are worried about having to close permanently. At the same time, SMBs are tasked with personnel management in an increasingly distributed and frequently fraught environment where employees are stressed and burned out. Collectively, it’s a sizable challenge for SMB leadership.

Another month, another release: Rocket.Chat 3.11 is here with many new exciting features and improvements. To give you a clearer view of what’s new, we listed every update on our latest release – check it out below! If you wish to see the original list, click here.

It seems like everyone is talking about the customer these days, but it hasn’t always been a top priority. Long viewed as a cost center by many businesses, customer service has been thrust into the spotlight during the pandemic. With so much uncertainty in the air, we are reaching out to businesses for help more than ever before.

Mattermost v5.32 is generally available today. The new feature release offers the following new features (see changelog for more details).

Digital transformation has always been an integral part of corporate development. It has been a critical consideration for successful business growth since the 90s. It has become increasingly rampant this past year due to the pandemic, especially for boards. Digitalization has unlocked many opportunities for organizations. However, digitalization spans different regulatory regimes, and this can cause a lot of transversal challenges to businesses.