Teams | Collaboration | Customer Service | Project Management

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Impact of Data Breaches in the Healthcare Industry - Effective Strategies to Mitigate Threats

Healthcare is the most targeted industry by malicious actors with an 8.2% increase in threat incidents since 2022 costing it an average of $10.93 million. Growing risky insider incidents and hefty regulatory fines indicate an urgent need for the industry to adopt a robust security system and gain strong control over rising data attacks leading to regulatory compliance breaches.

How Can A Workforce Analytics Platform Help Back Offices?

The business world moves quickly, so managing your employees is essential. More and more people are working from home, with flexible hours and mixed work models. This means that back offices must deal with new issues that make it harder to stay busy and ensure everything runs smoothly. In 2023, the market for workforce analytics was worth USD 1.81 billion worldwide. By 2032, the market should be worth USD 6.04 billion, up from USD 2.07 billion in 2024.

Collaboration Mistakes To Avoid When Managing Remote Teams

In today’s globalized world, remote teams are more prevalent than ever. While this flexibility offers a multitude of benefits, fostering effective collaboration across geographical distances can be a challenge. To keep your remote team firing on all cylinders, it’s crucial to avoid common pitfalls that can hinder communication and teamwork. This blog will guide you through the key collaboration mistakes to steer clear of, equipping you to set up your remote teams for success.

The 11 Best Call Center Monitoring Software Solutions in 2024

Navigating the options for call center monitoring software can be overwhelming — especially when there’s a new solution every day. But as overwhelming as this can be, not every solution is the right fit for your needs. Here, we highlight the top call center monitoring software choices. These solutions make real differences in day-to-day operations, helping call centers improve customer interactions and internal workflows.

OneDesk - Full Overview Demo 2024

Get a full overview of the features and customization options available in this powerful platform. OneDesk combines Help Desk, Project Management, and Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Design effective Generative AI solutions with Cloudflare architecture templates in Miro

If you’re already using Miro as a digital canvas for collaborative work, you know it excels at workflows like ideation, planning, and process design. But did you know you can also use Miro to visually map out your Cloudflare infrastructure and service deployments for your next Generative AI solution? In this post, we’ll introduce a set of new, ready-made Cloudflare architecture diagram templates available in Miro, designed in partnership with Cloudflare.

Take Control of Your Time with Time Boxing

A staggering 40% of workers admit to feeling overwhelmed by their workload according to a recent study by Atlassian. If this sounds familiar, you’re not alone. But what if there was a time management technique that could not only boost your productivity but also free up valuable time for the things you enjoy? Enter time boxing, a powerful method that empowers you to take control of your schedule and achieve your goals.

The power of vulnerability in the AI era, featuring author Mike Robbins (podcast recap)

As artificial intelligence gains traction in the workplace, authentic human connections — including showing vulnerability — are more important than ever to build trust, foster effective collaboration, and inspire innovation.

How to drive innovation with OKRs: an interview with experts Jeff Gothelf and Josh Seiden

Today, organizations are grappling with high interest rates, cost pressures, declining revenues, and the transformative influence of new technologies like AI. For this time of tremendous uncertainty and complexity, Jeff Gothelf and Josh Seiden believe that OKRs (Objectives and Key Results) pave the path forward.