Teams | Collaboration | Customer Service | Project Management

Are you really getting paid for every hour your team spends on clients? Rich Brett says probably not – and your pricing should reflect that. Building in buffer for overservicing and utilisation isn't pessimism. It's risk management. And if the number you land on is twice what the market will bear, that's not a pricing problem. That's a business model problem.

FinOps consultant Rich Brett makes the case for why financial literacy isn't just a finance team problem – it's a leadership problem. Every decision you make comes back to the numbers. If you can't read them, explain them, or act on them, you're leading blind.