Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Your backlog shouldn't be your biggest project. Here's how operations teams are fixing it.

For most operations teams, managing incoming requests is itself a full-time job. This post explores how multiplayer AI helps teams move out of reactive mode, automating intake, keeping portfolios on course, and giving leaders the real-time visibility they need to make better decisions, faster. Every operations team knows the feeling. Requests arrive faster than anyone can review them.

Slack School | How to Use MCP in Slack

Hearing a lot about MCP (Model Context Protocol), but still wondering what it actually does? We’ve got you covered. In this episode, we’ll break down MCP showing you how it compares to standard APIs, how an AI agent uses an MCP server to connect all the tools you rely on, and how it all comes together to get real work done in Slack. Class dismissed!

Miro AI Features That Save Hours of Work

Miro AI is more than a chatbot. It lives directly on your canvas and can generate Flows, Sidekicks, Prototypes, Docs, Diagrams, Sticky Notes, Tables, Images, and Mind Maps from simple prompts. In this video, we walk through every Miro AI capability so you know exactly what to reach for and when, whether you are running a sprint planning session, turning customer interviews into briefs, or generating an interactive prototype from a sticky note.

Vendors behind openDesk join forces as Open Productivity

Six of the vendors behind openDesk, including Element, have formed Open Productivity: a joint venture that brings the sovereign digital workplace to businesses and critical infrastructure operators. openDesk was created for German public administration. It brings together established open source applications for documents, email, calendars, file sharing, knowledge management and secure real-time communications into a single sovereign workplace suite.

Intranet security best practices to prevent data breaches

Secure your intranet from data breaches by safeguarding operational usage. These include identity and access management, permission governance, and integration control. AI access governance and operational readiness complete the list. Proactive controls across these areas stop permission drift and block unauthorized access before risks become breaches.

AI Enablement in the Wild: Idea to Dev-Ready Story

Most "AI transformation" conversations stop at strategy. The harder problem is what actually changes in how a team works day to day. In this episode of Miro Reframe, Josh Guice — Principal Architect at Liatrio — shares a year of real field notes from AI enablement engagements: watching product managers shape ideas before engineering ever sees them, replacing slide-deck training with pairing and teach-back, and learning that no workflow sticks unless the team structure around it changes too.

When anyone can be fast, what are you actually selling?

Debbie Levitt, CXO of Delta CX, refused to bring AI into her work for a long time. Three years ago she tested the tools, found they couldn’t think critically or get basic facts right, and kept them out of her process. A year later, despite her initial disappointment, she decided to run an experiment based on her real work, and was amazed by the results.

Campaign reporting used to take hours-An Asana AI Teammate cut it to minutes.

Pulling data from multiple tools, synthesizing it, and drafting exec-friendly insights used to eat up hours. See how Asana’s Campaign Analyst AI Teammate surfaces what needs attention — so you can focus on where to move budget, whether to pause a channel, and when to escalate. Chapters.

AI Makes Employees Faster, So Why Isn't Profit Growing?

80% of workers say AI makes them more productive. So why are companies struggling to turn those gains into real business impact? The problem might not be the AI itself. It could be the invisible coordination tax hiding between tasks, teams, and workflows. In this video, we explore the AI ROI paradox, why isolated productivity improvements often fail to deliver enterprise-wide results, and how Agentic AI could help close the gap.