Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

workativ

Enterprise Service Desk - Ultimate Guide 2026

Aug 14, 2026 By Admin In Workativ
Enterprise service management is a broad niche to maintain, with all critical operations tied together across the business process. It is not all about taking care of IT infrastructure only. Instead, it goes beyond simple IT service management and encompasses all critical business areas like HR operations, facilities, customers, supply chains, and other departments. In enterprises, the employee size is enormous, and operation processes are complex, so cost-effectiveness is a top priority.
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rocket.chat

How the Swedish public sector is modernizing communications without handing over control

Aug 14, 2026 By Sara Ana Cemazar In Rocket.Chat
Trafikverket, the Swedish Transport Administration went live with federation on Rocket.Chat, chatting directly with Försäkringskassan, the Swedish Social Insurance Agency, which runs another Matrix-based platform. Neither agency moved to a shared platform or routed messages through a third-party bridge. Each kept its own deployment, its own admin console, and its own security posture, and users on either side can now open a conversation with the other agency as if they were on the same system.
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miro

The product org's next AI payoff: deciding well, together

Aug 13, 2026 By Mathias Davidsen In Miro
AI has delivered a step change in individual productivity across engineering, product, and design. The defining opportunity now is organizational: turning that individual speed into impact a whole team can feel. For most of software’s history, building was the most expensive step, so teams organized themselves around it. AI has turned that on its head.
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Simpplr

The homepage problem: why one intranet home stopped working

Aug 13, 2026 By Abhishek Srivastava In Simpplr
Every employee opens the same intranet homepage. It doesn't matter what team they're on, what they do, or what they need. The same banners, links, and announcements greet everyone. In trying to be everything for everyone, the intranet homepage ends up feeling relevant to no one.
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workativ

What Is Conversational AI? A Guide to Conversational AI Chatbots

Aug 12, 2026 By Admin In Workativ
A conversational AI Chatbot is an intelligent computer program that mimics real-life human interactions. This is made feasible by the solid basis of machine learning (ML) and natural language processing (NLP). Siri, Alexa, and Google Assistant exemplify the concept of conversational AI. Unlike traditional first-generation bots that deliver canned answers to a set of questions, conversational AI bots are more complex and intelligent.
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troop messenger

How Communication Tools Improve Remote IT Support

Aug 12, 2026 By Archana Reddy In Troop Messenger
Understanding the New Normal: Distributed and Remote Workforces With more organizations embracing distributed and remote work models, IT support has become a critical pillar for operational success. The shift to remote work, accelerated by recent global events, has transformed how teams communicate, collaborate, and access company resources. According to a Gartner survey, 47% of companies plan to allow employees to work remotely full-time post-pandemic, highlighting the permanence of this trend.
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troop messenger

How Integrated Collaboration Platforms Bridge the Gap Between Sales and Support

Aug 12, 2026 By Archana Reddy In Troop Messenger
Historically, sales and customer support have traditionally operated in silos. Teams prioritized acquisition and revenue, while support focused on retention and customer satisfaction, often relying on separate systems with limited communication. The result was a fragmented customer journey and inconsistent experiences. Today, customer experience is a defining competitive advantage. Customers expect seamless interactions, regardless of department, making disconnected workflows increasingly unsustainable.
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These 5 HR Automation Trends Will Define 2026!

Aug 11, 2026 By Workativ In Workativ
HR automation is changing fast in 2026. AI Agents, Agentic AI, employee self-service, deep system integrations, and end-to-end workflow automation are changing how HR teams handle everyday work. In this video, we break down 5 HR automation trends every HR manager needs to know in 2026—plus one bonus trend that most people aren't talking about yet. If you're an HR Manager, HR Director, CHRO, HR Operations Leader, or HR Tech professional, these are the trends worth watching as HR automation moves from simple task automation toward intelligent, connected workflows.
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