Teams | Collaboration | Customer Service | Project Management

What is AI really doing for the enterprise — and what's just hype? At the SAFe Summit 2026 in Amsterdam, Renaud Granier (Accenture), Zach Brown (Atlassian), and Saahil Panikar (Atlas Revolutions) sit down for an unfiltered conversation about the state of AI in business today. From the difference between prediction and reasoning, to the growing problem of AI sprawl, to why change management might matter more than the technology itself — this is a must-watch for anyone trying to make sense of AI in their organization.

When AI can generate ideas on demand, the real work of innovation shifts elsewhere. Idea generation is no longer the constraint. Making sense of ideas, aligning teams, and turning insight into action is. In this session, Colin Duff (CEO of Mosaic Innovation) reframes how innovation work actually happens when AI is part of the system. Drawing on real client examples, he walks through how workflows are evolving across research, synthesis, ideation, and prototyping using Miro-based approaches.

@maddyzhang shows how Sidekicks helps turn AI conversations into shared team context. Instead of your best thinking staying in a chat window, it becomes something your whole team can react to, refine, and build on together.

Ben Newell, Geckoboard's VP of Product, on why building your own dashboard with an AI agent looks fast until you need to trust the number. AI has no underlying data model, so getting a metric to come back right, and the same every time, is the hard part. Geckoboard has already done that work.

Zendesk now enables businesses to deliver customer support directly within ChatGPT using their company knowledge and processes. Customers can get trusted business answers, complete support tasks like delivery changes, and escalate to human agents when needed — all within the ChatGPT experience. Best of all, every interaction is tracked in Zendesk for unified reporting, governance, and quality assurance so your business has visibility into this emergent channel.

Automate high-volume customer service emails with Freshdesk's AI agent that resolves repetitive queries, maintains context across follow-ups, and escalates only when human intervention is needed. See Freshdesk's Email AI Agent in action. What is an AI agent in customer service? An AI agent is software that independently understands customer queries, retrieves answers from a knowledge base, and responds conversationally, without needing a human agent for every interaction.

Every AI journey starts with knowing where you stand. This video walks through the M-Files AI Readiness Guide, a framework for assessing your organization's current stage and identifying the next steps toward trusted AI. Take the free 5-minute AI Readiness Assessment to see where you land across five maturity stages, from Scattered to Sovereign, and get a personalized roadmap for closing the gaps that matter most.