Zendesk MCP: the different options compared (2026)
There are three different things people mean by “Zendesk MCP”. Before comparing the options, it’s worth separating out these different use cases.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
InvGate AI Hub: Artificial Intelligence Capabilities For IT Teams
InvGate AI Hub consists of a series of features that enable artificial intelligence for IT teams. From resolving employee requests before they become tickets to monitoring the service environment continuously, acting on every moment of the ticket lifecycle, and assisting agents as they work, it is built to empower support teams and augment their capabilities. The AI Hub is available in all InvGate Service Management and InvGate Asset Management plans, for both cloud and on-premise customers.
The product org's next AI payoff: deciding well, together
AI has delivered a step change in individual productivity across engineering, product, and design. The defining opportunity now is organizational: turning that individual speed into impact a whole team can feel. For most of software’s history, building was the most expensive step, so teams organized themselves around it. AI has turned that on its head.
What Is Conversational AI? A Guide to Conversational AI Chatbots
A conversational AI Chatbot is an intelligent computer program that mimics real-life human interactions. This is made feasible by the solid basis of machine learning (ML) and natural language processing (NLP). Siri, Alexa, and Google Assistant exemplify the concept of conversational AI. Unlike traditional first-generation bots that deliver canned answers to a set of questions, conversational AI bots are more complex and intelligent.
Group permissions: Control Copilot feature access by team | What's New
Control which agents can access specific Copilot features. With group-level permissions, you can assign enhance writing, similar tickets, and merge suggestions to specific teams instead of enabling them account-wide. Tailor AI access based on team needs, pilot features with select groups, and maintain clearer governance across shared environments. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Unlocking the ROI of AI workflows
Efficiency only matters if you can prove it. Discover how leading teams are quantifying AI-powered workflows — from expanding capacity to driving measurable business outcomes.
10 Ways AI Can Improve Team Communication
AI workplace communication is transforming how modern teams connect, collaborate, and share information. From drafting messages and summarizing meetings to translating conversations and organizing knowledge, AI workplace communication tools are helping employees communicate faster and work more efficiently. As remote and hybrid workplaces continue to grow, teams often deal with overflowing messages, lengthy meetings, scattered information, and communication across different time zones and languages.
Agents are in Confluence (and wherever you need them to be)
@mention an agent on any page and it creates, edits, and comments alongside your team. Through the Atlassian Rovo MCP, the same agents work from Claude, Cursor, or your IDE. Agents have been working in Confluence since we launched custom agents in May 2024, and teams now run more than 5 million agent invocations a month. In February alone, Agents saved Atlassian customers more than 200,000 hours.
Why better tickets help agents write better code
A reflection on building an enterprise product using AI agents, and what the data says about how we worked. The observation For the past few months we have been rapidly building an enterprise-wide, production-grade application that helps with employee compensation planning, management and communication. I compared what we built against a traditionally-built product to draw out insights about our new ways of working.
Nifty: AI Workflow Builder
Describe the work you manage and Nifty builds the project around it: the statuses, the lists, and custom fields already set to the right type. In this video we build a real project from a single sentence, walk through the preview, and change everything before creating it. What's covered Why it is useful Setting up a project usually means renaming columns, adding lists, creating the fields you need, then remembering the one you forgot. This does that part for you, and nothing is committed until you press Create Project. Everything stays editable afterwards.