Teams | Collaboration | Customer Service | Project Management

What context really means for agents, why models aren’t enough, and how to engineer context your teams can trust. Over the coming weeks we’ll be sharing more about context in this content series — including how to engineer context as a product, what a context graph actually is, and what it takes to build one that agents can trust. You can also learn more about how Atlassian is harnessing context in our latest report, Leading with Context.

AI is now part of banking and insurance processes under regulatory scrutiny in many organizations: credit scoring, insurance eligibility, employee monitoring, and surveillance of regulated conversations. The EU AI Act (also: AI Act) is the European Union's answer to the associated regulatory challenges and has the greatest impact on financial services firms.

Wondering what AI in project management can actually do? This article breaks down what it is, what it looks like in practice, how to tell whether your firm is ready, and which tools to consider.

Not every AI knowledge base does the same job. Some are designed to deflect tickets before they reach your team. Others sit behind the scenes, feeding agents the right answer at the right moment. A few try to handle both roles, though the depth of each varies considerably. The decision usually comes down to three questions: Does the tool need to live inside a platform you already use, or can it operate independently? How much AI actually ships with the base plan versus what requires an upgrade?

The employee experience platform market is more competitive than ever, with numerous solutions claiming to transform your digital workplace. But which platform actually delivers comprehensive capabilities, and how do you choose the right one for your organization?