Teams | Collaboration | Customer Service | Project Management

What if AI agents could work in the visual language your team already thinks in? Meet Joe McLean, Director of Product for Miro’s AI Canvas. In the first episode of our Builders series, Joe shares the thinking behind the Intelligent Canvas: teaching agents to work visually, so people can understand and collaborate on their work without reading through piles of AI-generated text. Go behind the scenes as Joe explains how his team rebuilt the canvas for the agentic era, and how he uses it to keep track of what his own long-running agents are building.

Planning your next product roadmap? See how Claude AI and Miro can help you turn company objectives, customer feedback, and team initiatives into a clear plan, then bring that plan into Jira. In this tutorial, we'll walk through an AI-powered roadmap planning workflow, starting with Claude generating a strategy deck, initiative tracker, and prioritization workshop on a Miro board. Learn how to bring your team into the process, evaluate projects based on impact and effort, and organize initiatives around your company's strategic priorities.

While everyone's racing to get AI-ready, the most pioneering companies in the world are paying Mischief Makers to do the opposite. ​Getting AI-ready has become the baseline, not a differentiator. And in the rush to get there, the thing that actually decides whether a business works is being overlooked: Human Intelligence - HI. ​The relationships, the trust, the connection, the enjoyment - and the conflict and tension too. This is the fuel for business success, and as people get more tech-weary, it's what they're going to look for.

Connect your existing AI agents and apps to Zendesk’s specialized service tools, context, and intelligence. Deliver better service outcomes while maintaining governance and control over every connected agent and interaction. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

About this video: What should you look for in AI agents for employee service? This video covers five criteria to evaluate: knowledge coverage, permissions and security, ability to take action, channels and integrations, and measurable outcomes and cost. Learn how AI agents differ from chatbots and portals, and how they can support employee requests across HR, IT, and onboarding—from answering benefits questions to submitting time-off requests and coordinating account setup. You’ll also see why human handoffs, clear permissions, and a focused first workflow matter when choosing an agent.

See how Zendesk Employee Service AI Agents automate procurement workflows directly in Slack. In this demo, an AI agent handles an NDA request from start to finish: gathering key details, checking company policy, verifying existing records in Salesforce, preparing a pre-approved NDA, routing it through DocuSign, and keeping the employee updated along the way. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.