Refresh 2026 recap: Shifting from tickets to prevention with AI
Freshworks introduces the AI maturity curve for IT service operations and illustrates how companies are advancing value with AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
AI and Productivity: How to Navigate AI's "Jagged Frontier"
AI does some tasks better than others. An AI adoption audit can help you measure AI and productivity along this "jagged frontier.”
Adoption vs. Absorption: What AI Dashboards Aren't Telling Your Board
AI vendor dashboards report rising adoption while ROI stays flat. Find out why they mislead executives, and which metrics actually predict AI ROI.
AI, Information Management & Microsoft Collaboration: Exclusive interview of Joakim Nordström
During Global conference M-Files IMPACT 2025, Joakim Nordström shares insights on the evolving role of information management, digital transformation, and the value of close collaboration between Microsoft and M-Files. Learn how organizations can improve productivity, strengthen governance, and unlock greater value from their information with AI-powered document management and knowledge work automation. Key topics.
Canvas 26: How AI Is Reshaping the Role of Design
Miro's Head of Design for AI hosts a fireside chat with three design leaders — Cat Drew (Chief Design Officer, UK Design Council), Anna (Head of Product Design & Research, Kingfisher), and Peekay Alpundrick (Experience Design Director, VML / WPP) — on what AI is really doing to design teams. They cover the speed trap nobody talks about, the "tyranny of text" pulling teams away from visual thinking, why collaboration has to become more intentional, and whether the double diamond is still fit for purpose. They close with bold predictions — including tokens becoming the new currency of design work, and a stark warning.
Zero to hero: Building Rovo Agents
Building high-impact AI agents is a skill any team can master – no coding required. In this session, we break down the exact steps for creating effective AI agents that transform everyday workflows, from identifying the right automation opportunities to designing seamless user experiences. Join Shihab Hamid (Head of Product, Atlassian) and Sushant Koshy (Senior Product Manager, Atlassian) as they share industry best practices for Rovo Studio.
New research shows honesty about AI use at work is backfiring
New research from Atlassian’s Teamwork Lab surfaces a tension at the heart of AI at work: adoption is nearly universal, but acceptance is lagging far behind.
How to Build a No-Code AI Agent for IT Teams in 5 Minutes (No Coding Required)
What if your IT team could automate password resets, account unlocks, ticket creation, and employee support without writing a single line of code? In this video, you'll learn how to build an AI Agent for IT in just 5 minutes using Workativ AI Agent Studio. According to Moveworks, AI can handle up to 80% of IT support work while reducing resolution times by 25–40%. Instead of spending hours on repetitive requests, IT teams can use AI Agents to provide instant support, automate workflows, and resolve issues faster.
How one researcher cut competitive analysis from days to hours with AI Teammates
When a competitive tear-down request comes in, Lizzy Munro doesn't start by opening a spreadsheet. First, she needs to understand the landscape: what competitors are offering, how they're positioning it, and where Asana can stand apart. That means combing through competitor websites, analyst reports, and past research, sometimes across eight or more brands, each with 30-plus data points.
Why internal communications is becoming the critical function in your AI rollout
Internal communications teams are being pulled into enterprise AI strategy at a scale the org chart doesn’t reflect. They’re shaping rollout plans, building adoption workstreams, and managing the human side of AI implementation — on top of their existing responsibilities.