Teams | Collaboration | Customer Service | Project Management

Connect your existing AI agents and apps to Zendesk’s specialized service tools, context, and intelligence. Deliver better service outcomes while maintaining governance and control over every connected agent and interaction. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

About this video: What should you look for in AI agents for employee service? This video covers five criteria to evaluate: knowledge coverage, permissions and security, ability to take action, channels and integrations, and measurable outcomes and cost. Learn how AI agents differ from chatbots and portals, and how they can support employee requests across HR, IT, and onboarding—from answering benefits questions to submitting time-off requests and coordinating account setup. You’ll also see why human handoffs, clear permissions, and a focused first workflow matter when choosing an agent.

See how Zendesk Employee Service AI Agents automate procurement workflows directly in Slack. In this demo, an AI agent handles an NDA request from start to finish: gathering key details, checking company policy, verifying existing records in Salesforce, preparing a pre-approved NDA, routing it through DocuSign, and keeping the employee updated along the way. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

When Ashwin Ballal was first asked to become a CIO, he wondered what he’d done wrong. Six months later, he called it the best job he’d ever had. Now CIO of Freshworks, Ashwin brings an unconventional perspective to IT leadership, shaped by a career spanning engineering, product, marketing, and operations.

Tired of tracking down the right colleague every time you need help with reimbursements or internal processes? We’ve all been there. Discover how Zendesk's Employee Service AI Agents streamline internal workflows, automate answers to common employee questions, and provide fast, reliable support across your organization. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.

Your team already lives in Slack — so why send them to a portal? See how InvGate’s Virtual Service Agent brings the service desk right into Slack. Employees can check a ticket’s status, get how-to answers, and open requests without leaving the conversation. And when a human is needed, it escalates with the full chat attached.

Ever feel like getting access to basic software tools takes longer than completing the actual project? You’re not alone. In this episode of Office Confessions, we look at the frustration of slow internal approval processes and how to solve it. With Zendesk Employee Service AI Agents, your team doesn't just get answers to questions — they get real work done fast. Learn how Zendesk can help eliminate internal bottlenecks and empower your employees to move faster.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.