AI Agent
TeamSupport is proud and ecstatic to release the new AI Agent for our Messaging and Live Chat Solution.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Customer Service
Explore recipe: Reporting on macros using tags
Learn how to add tags to your macros and generate Explore reports for ticket metrics in this quick tutorial.
Freshdesk Admin set up | Freshdesk Explained
Learn how Freshdesk empowers support admins with smart routing, automations, and AI to streamline workflows and boost efficiency. Set up routing rules in Freshdesk using round-robin, load balanced or skill-based rules. Explore how admins can set SLAs, and use AI for task management and automations to streamline your workflow.
Why Using a Managed Service Provider Is Essential for Business Success
Ever wondered how some businesses stay ahead of tech changes while others lag behind? The answer often lies in their partnership with a managed service provider (MSP) and their adoption of IT Service Management (ITSM) practices. Many businesses turn to MSPs equipped with ITSM expertise to streamline their IT processes, enhance customer service, and stay agile and ready to quickly adapt to industry needs.
Streamline Time Sensitive Escalations with Zendesk Intelligent Triage Predictions
Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.
Eliminate Manual Triage with Zendesk Intelligent Triage Predictions
Explore how to effectively view and manage intelligent triage predictions in Zendesk's Admin Center. Learn how to edit intent, language, and sentiment values to optimize your customer interactions, eliminate manual triage, and streamline time-sensitive escalations. Whether you're refining your terminology or tracking updates, this tutorial will help you leverage Zendesk's intelligent triage features for better customer service outcomes.
Exponential.fi's CEO on transforming crypto access, overcoming crypto winter | Sit Down Startup
In this episode, Adam O'Donnell sits down with Driss Benamour, co-founder and CEO of Exponential.fi, to explore the journey of building a decentralized finance platform amidst the challenges of the crypto winter. Driss shares his insights on achieving product-market fit by focusing on user needs and simplifying access to DeFi investments. He discusses the importance of maintaining conviction during tough times and the pivotal moment that led to the creation of their innovative risk assessment tool, "Rate My Wallet." Tune in to learn how Exponential.fi is transforming the investment landscape for crypto holders.
Building a Knowledge Base for Self-Service Support in SaaS
In today’s world, Software as a Service (SaaS) companies face the continual challenge of meeting growing customer expectations while maintaining efficient operations. One of the most effective strategies to address this challenge is to develop a robust knowledge base for self-service support. This approach not only empowers customers to resolve issues autonomously but also allows support teams to focus on more complex queries that truly need human intervention.
ITIL Service Management Best Practices and Support Processes
Exploring IT service management (ITSM) reveals the importance of ITIL, a framework of best practices for service management. It provides a structured service management strategy that enhances IT service delivery. By adopting ITIL best practices, companies can work more efficiently, improve service level management, and meet their business goals with effective practices and processes.