In a rapidly evolving world, the threats to business continuity are more pressing than ever. Just five years ago, few could have predicted the scale of geopolitical conflict in Europe or the alarming trend of undersea communication cables being severed. Today, these risks make it imperative for UK government organisations to reassess their business continuity planning, particularly for critical communications.
Communication in the workplace has evolved beyond emails and enterprise chat platforms. Employees now use personal messaging apps, encrypted services, and even social media for work-related discussions. Plus, a 2023 HP Wolf Security Report found that 67% of remote and hybrid workers often use personal devices for work. While this change boosts productivity, it also introduces security risks, regulatory challenges, and potential data breaches.
The average cost of a data breach for enterprises in 2024 was $4.88 million, marking a 10% increase from 2023. While various factors have caused the surge, one of the reasons is also vulnerable messaging apps. There's a common myth that using encrypted messaging apps is good enough to ensure secure communication that's immune to data breaches. However, that's not entirely true. In fact, even having a strong password is, at times, not sufficient for protection, as it cannot cover for human errors.
From supply chain issues and cyberattacks to climate change and economic instability, businesses are frequently forced to deal with a volatile and unpredictable world. As a case in point, IMF notes that the size of extreme losses from cyber incidents has more than quadrupled since 2017, reaching $2.5 billion. Without a solid business resilience framework, organizations risk operational breakdowns, financial losses, and reputational damage when the next crisis strikes.
In August 2005, during Hurricane Katrina in the US, emergency responders and national leaders struggled to react effectively due to incompatible military communication systems. Similar issues were observed during NATO’s 2023 Coalition Warrior Interoperability Exercise, where senior military and civilian leaders identified the operational challenges posed by incompatible military communication systems among allied forces.
In November 2024, a ransomware attack on Blue Yonder, a supply chain software provider for Starbucks, disrupted the company's scheduling and payment systems across its 11,000 North American stores. Managers were forced to revert to pen and paper to track employee hours and process payroll. Implementing out of band communication solutions can mitigate such risks for enterprises by providing secure, independent channels for coordination during crises.
IBM reports that effective communication during cyber attacks and IT incidents can significantly reduce resolution time and enhance incident management. For instance, companies can use out-of-band management (OOBM) solutions to access a secure, dedicated network infrastructure for seamless collaboration. Secure collaboration tools focused on OOBM are necessary to help employees, customers, and leaders stay on the same page.
Critical IT incidents demand swift and reliable communication. Yet, conventional communication channels often rely on the same infrastructure under attack. This vulnerability was starkly illustrated by the 2024 CrowdStrike incident, where a faulty software upgrade triggered a global IT outage, costing businesses an estimated $5.4 billion. The incident exposed a critical flaw: relying on "in band" communication for incident response.
Communication systems are the backbone of defense operations, keeping decision-makers and personnel connected to ensure missions run smoothly and don't fall apart. According to the second annual State of Military Communications study, 97% of military personnel experience connectivity loss at some point.
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By Pavithra Sudhakar
As we step into the new year, we’re excited to introduce updates that enhance your workspace security, increase team productivity, and make the work of Rocket.Chat admins easier and more streamlined. Let’s dive into the latest updates that will help you stay organized and connected like never before.
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By Rocket.Chat
As the world advances into an era of cutting-edge technology, artificial intelligence (AI) is rapidly transforming every industry — including defense. From intelligence analysis to autonomous weapons, AI-driven systems are reshaping how we fight, offering unparalleled strategic advantages. Featured Speakers.
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By Rocket.Chat
Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens. Single Contact ID: docs.rocket.chat/docs/single-contact-identity VerifyChat App: docs.rocket.chat/docs/verify-chat-app Omnichannel Contact Center: docs.rocket.chat/docs/omnichannel-contact-center.
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By Rocket.Chat
This webinar aims to introduce the ultimate toolkit for highly-regulated industries. Our panel of experts includes key representatives from Rocket.Chat, Bluescape, and Pexip, each providing a vast array of knowledge and experience in delivering secure communication platforms for the defense sector.
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By Rocket.Chat
💰 FINED: The use of unsecured messaging apps cost American financial firms over $500M in fines – Don't be next! Wells Fargo and other major players in the Financial industry were hit with the biggest penalties by the Securities and Exchange Commission and the Commodity Futures Trading Commission. 🤔The reason? Employees were exchanging messages in non-compliant apps such as WhatsApp, iMessage, and Signal.
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By Rocket.Chat
Check out our Open Community Call where we shared more details regarding recent changes and answered questions about updating your workspace to the latest Rocket.Chat version.
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By Rocket.Chat
In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.
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By Rocket.Chat
00:00 - Introduction
04:17 - Upgrade Plan
05:09 - Step 01: MongoDB MMAP to WiredTiger Migration
15:05 - Step 02: Rocket.Chat Upgrade #1
28:58 - Step 03: MongoDB Upgrade
52:04 - Step 04: Rocket.Chat Upgrade #2
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By Rocket.Chat
Time does fly when you’re building the most widely deployed open-source collaboration platform in the world. Can you believe it’s been 5 months since Rocket.Chat SIX was released? From then to now, many exciting features and apps have been released, including an actionable moderation dashboard, a new Chat GPT app, a MS Team bridge, over 25 overall enhancements, and much more. Well, hold on to your (astronaut) helmets, because Rocket.Chat v6.5 is knocking at your virtual door! So… what does that mean to our users? 🤔
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By Rocket.Chat
(This is a recording of the live session between Rocket.Chat, Collaboard, and Pexip.) The average employee attends 62 monthly meetings — this can take up to 15% of an organization’s collective time. Poor team collaboration is one of the biggest culprits for unnecessary and unproductive meetings. Rocket.Chat, Pexip, and Collaboard have been helping organizations to collaborate remotely (and securely!) for years now. In this session, the three companies will come together to share our best practices for organizing, structuring, and conducting online meetings.
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By Rocket.Chat
This enhancement is aimed at enabling agents and admins to convert chat history into downloadable PDFs. As simple as it sounds. The main purpose is to cover security-centered organizations' needs as they deal with sensitive information and transactions, so they must have the ability to make conversations auditable.
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Rocket.Chat is the leading free and open source team communication platform. Communicate and collaborate with your team, share files, chat in real time or switch to video/audio conferencing. Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.
Rocket.Chat is a fast-growing platform that is now installed on over 180k servers and counts over 10m users worldwide as well as having an active, passionate community of over 700 developer-contributors who help Rocket.Chat’s core team of developers to constantly improve the product. Rocket.Chat’s long-term vision is to replace email with a real-time federated communications platform and offer services to enable businesses to be built using Rocket.Chat.
Features:
- LiveChat: With LiveChat by Rocket.Chat you can add real-time chat widgets to any website or mobile app to get more value from your team chat and provide high quality customer service. Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.
- Real-time translation: Rocket.Chat uses cutting edge machine learning for automatic real-time message translation between users. Our user interface has been translated to over 50 languages, more than any other team chat service.
- For all platforms: You can take Rocket.Chat anywhere with our web, desktop & mobile apps, LiveChat clients and SDK.
- Endless Customization: Customize your platform to tailor its exact look & feel by adding or removing features and selecting your own integrations, plugins & themes.
Open Source Team Communication. Rocket.Chat is free, unlimited and open source.