Finding the right information in Mattermost is critical to work smarter and be more productive. Searching in Mattermost now finds both relevant messages and files in your team’s conversation history. Search will return results for attachments that match the file name or contain matching text content within supported document types. File search is available today in Mattermost Cloud and in Mattermost Self-Managed v5.35 (available May 16), with mobile support coming soon.

With remote working as the present and the future, the workplace will never be the same again. And despite the challenges that come with managing a virtual team, the positive change it’s had with many teams and companies cannot be denied. One thing that seems to be both a challenge and an opportunity? Building trust in your virtual team. On the one hand, remote work can be an inherent sign of trust between employer and employee.

Tracking attendance is a vital part of call center management. Having an adequate number of agents present for every shift is crucial to your call center’s success. And it’s the only way to ensure you meet service-level goals. That’s why call center businesses need an effective way to track attendance. In this article, we’ll explain what an attendance tracker is and why call centers need it.

That’s why we’ve compiled a list of the best 25 communication tools for you and your team, so you can always stay in touch with each other and with your customers. These tools will help you handle team communication, manage your projects, and even automate customer communication. By the end of the article, you’ll know exactly which tools you should be using. Let’s get started.

Have you ever had a sinking feeling that you don’t really deserve your achievements? Have you worried that your success has just been down to luck? That you shouldn’t really be in your position, and that one day your colleagues will discover that you’re an imposter? Whether we know it or not, many of us have experienced imposter syndrome at some point during our career.

At our annual conference, Team 21, our CEO, Mike Cannon Brookes, got the chance to sit down with the CEOs of two technology companies that have become essential to nearly all knowledge workers, especially in the last year, Slack and Zoom.

Social distancing measures taken by responsible employers have greatly increased the number of employees working remotely. Even in the midst of this crisis, some companies and their employees can enjoy the objective benefits of not having to waste time and money on long commutes. At the same time, plenty of businesses really didn't have the structure in place to support a vast, full-time work-at-home workforce with the security or business processes they needed.

At Zulip, we’re out to build the world’s best collaboration platform, and we’re committed to keeping it 100% open source. If you’ve been using Zulip, love the product and its innovative threading model, and want to help share it with the world, please consider supporting us.

To offer superior support, customer service teams need their systems, tools, processes—and most of all—people to work in harmony. But in lieu of personalized service, self-service support is your stand-in, and it needs to be just as good as your agents. This harmonious approach is important because 69 percent of customers want to resolve as many issues as possible on their own using self customer service options, according to the Zendesk Customer Experience Trends Report.