In the world of digital marketing, if your strategies and campaigns aren’t constantly evolving and growing, you’re bound to get left behind by the competition. At Statwax, we’re trusted by fast-moving clients to pivot strategies on a dime and deploy new tactics in order to stay ahead of the curve.
Customer service is the way you assist customers before, during, and after the sale. Some companies have teams devoted to customer service, others have whole departments, or some even require every employee to participate. So, defining an organization-wide customer service philosophy is essential to attract and retain long-term customers. Customer service is a key factor in customers choosing which businesses to buy from, so it’s critical to get right.
SaaS is a sparkle in the technology world today, and a host of companies including Freshworks is riding the wave. While it is given that we’re being aided by a technological shift, it’s no mean feat to remain on the cusp of the wave—to maintain the trajectory and keep hitting milestones charted out many moons ago. Among the factors that have helped us in this journey, one of the significant contributors is what we’ve built with our people: our culture.
Understanding how you manage your projects will help you better manage your Milestones. Whether the endeavor is big or small, a Milestone in project management serves to cap off a workstream and serves as a small point of celebration in the frame of a larger project. Let’s discuss how Milestones can be used, as well as some ideas for popular Milestone templates.
Attendance and schedule adherence has always been an essential part of any high-functioning call center. In order to successfully handle incoming call volume and cater to client needs, agents must be present and ready to answer the phone. But that’s easier said than done. Managing attendance in a call center comes with some inherent challenges.
It allows centralizing all customer conversations and information via various social media platforms such as Facebook, Twitter, Email, Chat, and many more. It enables customer support staff to receive, process, and respond to service requests from customers. Its purpose is to automate as many of the standard functions as possible to streamline those processes.
