Teams | Collaboration | Customer Service | Project Management

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What Is a Chatbot (and How Does It Work)?

In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.

Learn the Value of Specialized Collaboration Tools

Throughout the pandemic, the collaboration tools market experienced a major boom with the rise of remote work. However, the recent acquisition of Slack by Salesforce has reinforced the growing separation between workplace tool suites and specialized collaboration tools. Suites have become “one-stop-shop” solutions that can fill multiple functions for companies and employees, which brings into question, what value is there for niche solutions?

How DB Systel, Partner of Deutsche Bahn, Provides a World-Class Customer Service Thanks to Rocket.Chat

Germany’s railway infrastructure is considered the backbone of its economy because of a single company: Deutsche Bahn (DB). As the country’s local and long-distance railway service provider, the company’s growth is remarkable: Industry: Railway transport, Logistics Headquarter: Berlin, Germany Headcount: 300,000 employees Annual Passengers: 151 million passengers transported in 2019

M Files Admin: Sending Notifications via Workflow | Intelligent Information Management

Notifications are a great way of keeping people up to date of what is going on with the documents they put into a workflow. To send a notification, first define the recipient users and user groups. Then enter the notification subject and the message. You can also specify the user from metadata or state transitions.

Waweru Mathenge on The Revamped Role of Corporate Secretaries | CSIA x Convene Webinar

Undoubtedly, existing employee functions have been greatly affected by digitalization. Some are even concerned that digitalizing certain processes may lead to laying off employees. Waweru Mathenge, Chairman of the Insitute of Certified Secretaries in Kenya, explains how digitalization redefined the roles of corporate secretaries. This quote is from Going Digital in the Boardroom: Considerations and Challenges, a webinar powered by Convene and the Corporate Secretaries International Association, held on January 27, 2021.

Starting A Financial Services Agency - 5 Essential Tools & Resources

Starting a financial services agency has the potential to be a rewarding experience. The advancement of financial technology is rapidly transforming the sector. If you possess the skills to help individuals or organizations navigate the complexities of financial technology, your services could be providing clients with a tremendous amount of value. Financial services is a relatively broad term used to describe various offerings within the finance industry.

3 Ways to Improve Customer Experience and Help Your Business Grow

What is the fiercest area of competition among businesses today? It’s not just acquiring new customers, but instead, customer experience has become the most competitive area that can make or break any company’s success. Customer experience includes both customer service and customer engagement, so this category encompasses a broad field of factors to attend to.

Teramind vs. Workpuls | 2021 Feature Comparison

These two companies have very different approaches when it comes to their products. Teramind is designed with a comprehensive set of features: granular activity monitoring, time tracking, productivity analysis, insider threat detection, user behavior analytics, data loss prevention – you name it, they have it. Whereas, Workpuls went for a more minimalist approach. Its product basically does two things: employee productivity and time tracking, but it does them well.