Optimize your sales workflow and make your team more efficient with the enhanced Teamwork CRM and Teamwork Projects integration. We’re constantly looking for ways to improve the integration between Teamwork CRM and the other products in the Teamwork suite. Our aim is to help you to streamline how you work so you can spend less time switching between tabs and getting lost in general admin and more time on delivering the work that matters.

Many companies use Excel as their sales tracker tool. It’s one of the most popular database organization tools, so sales teams assume it’s the best software for tracking their activity. The reality is Excel isn’t an ideal sales tracker. It’s a complex software that can be a bottleneck for reps without Excel skills. More dangerously, Excel leaves room for error as a manual tool and limits analysis to hard-to-learn formulas and formatting.

Mattermost is starting a new open source campaign, this time around increasing the unit test coverage for the mmctl tool. The mmctl tool is a CLI application that mimics the commands and features of the current Mattermost CLI tool and uses the Mattermost REST API to communicate with the server. Using the tool, you can control and manage several Mattermost servers without having to access the specific machine on which the server is running.

In our previous blog on video support, we discussed how video technology is changing the customer support landscape. In this article, we’ll take a look at how video technology can help boost the customer support you provide. We’ll also take a look at the technology required to offer video support.

A Knowledge Base, sometimes abbreviated to ‘KB’, is a core tenant of a successful service desk operation. This is a quick guide on the basics of Knowledge Base functionality, and how to integrate it’s features into your support desk team.

Why is content marketing important? Have a question, lets clear this Content Marketing costs 62% less than any outbound or traditional marketing method, and yet it generates approximately 3 times as many leads as conventional marketing. It’s cheaper and more efficient. Do you still need more reasons to trust content marketing over any other marketing strategy? I know it’s not easy to convince you unless I talk facts. So, here’s some importance of content marketing.

For companies that work on custom requests, it is paramount that they nail gathering requirements from their customers. We live in an increasingly distributed work environment, which sometimes exacerbates the difficulties in ensuring everyone is on the same page. When people aren’t aligned on expectations or requirements, it can delay when work is actually started, which is not ideal for the customer requesting the work and the company that is providing the service.

According to a recent study, 89% of customers switch seller or service provider, if they find the quality of service is poor. Undeniably, a high level of service delivery tops the wishlist of almost every customer. Another study found out that Tech-based companies such as hardware, software, or cloud specialists are affected the most concerning meeting the expectations of customers. That’s why automating some tasks are of absolute necessity.