Teams | Collaboration | Customer Service | Project Management

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New in Basecamp: Easier Edits

We're making Basecamp better! It's now easier to make quick edits. Before, editing titles or renaming tools in a Basecamp project took multiple steps, taking you to a different page, and then back again. We made it easier! Now, you can rename projects, tools, documents, messages and more without ever leaving the page. Simply click and make your changes.

Write better AI prompts: A 4-sentence framework

For non-developers, AI can seem like a black box. The concept of AI prompting sends a chill down our spines, especially when we’re bombarded with complicated examples and techniques. Multi-agent prompting? Prompt chaining? ReAct prompting? Sounds too much like the CompSci 101 course we failed in college. But according to Ethan DeWaal, Asana’s AI Program Manager, AI prompting doesn’t have to be complicated.

Boost Your Workforce Productivity With Web-Based Tracker

The way companies track and manage workforce productivity is changing. The change is more frequent for companies with teams working from home or in different places. The tools and methods used before to track productivity do not work well now. Most businesses are switching to web-based trackers for productivity monitoring. Many business leaders feel pressure from management to make teams more productive. A report says 71% of business leaders feel this pressure.

Mastering Overtime Management: Strategies, Best Practices, and FLSA Compliance

Currently, all US businesses must track the time of all non-exempt employees and keep those records for 2 years to comply with FLSA, thus avoiding unexpected and costly wage and hour lawsuits. In terms of the FLSA, these are some of the most important things every employer and employee should know about complying with the DOL’s FLSA timekeeping.

How Slack protects your data when using machine learning and AI

We recently heard from some in the Slack community that our published privacy principles weren’t clear enough and could create misunderstandings about how we use customer data in Slack. We value the feedback, and as we looked at the language on our website, we realised that they were right. We could have done a better job of explaining our approach, especially regarding the differences in how data is used for traditional machine learning (ML) models and in generative AI.

3 Ways to Set Up Real-time Analytics for your Business

If you work in a fast-paced business, it’s not hard to see why real-time analytics might be valuable. Being able to analyze live (or near-live) data can help you and your team react faster, and make more informed decisions in the moment. Setting up analytics and reporting systems always has the potential to cause a headache – this is especially true when it comes to working with real-time data.

How Much Does Payroll Cost for Small Businesses?

Small business owners often face challenges setting up a payroll system, particularly if accounting isn’t their strength. It can lead to errors, late payments, or compliance issues. There are some factors that influence the choice of the right payroll system for a business, such as; Accurate payroll is important because incorrect tax filings can lead to penalties, fines, and legal implications for the business. Thus, it impacts its financial stability and reputation.

Empowering AI to improve customer service

Artificial intelligence (AI) was the subject of an informative webinar titled “Navigating the CS Jungle,” hosted by Liam Martin, co-founder and chief innovation officer of Time Doctor, and featuring GQ Fu, CEO of LTVplus. AI is an essential part of modern customer service. As businesses strive to boost efficiency and enhance client experiences, artificial intelligence (AI) is becoming increasingly significant in the customer service industry.

How AI is redefining outsourcing for modern businesses

Outsourcing has been an important part of many big businesses’ plans since the 1990s. Many businesses have moved operations to places like Brazil, the Philippines, and India in the past to save money on labor costs. These countries now have inexpensive call centers and IT services. Because of this setup, which was made possible by fast data networks, work could be done almost as quickly as if it were done in person, but for a lot less money.

Managing Incidents in Jira | The Developer's Edge | Atlassian

Explore how developers can manage incidents in Jira Software using the new incidents tab. The incidents tab pulls relevant incidents from Jira Service Management and other third-party tools, into Jira Software so developers can focus on incidents impacting software components they’re responsible for in the same tool where their development backlog lives. For more about Incidents in Jira check out these articles.