Teams | Collaboration | Customer Service | Project Management

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Asana Launches a New Suite of Intelligent Tools for the CIO

Asana's State of IT research reveals 77% of IT leaders feel responsible for leading AI transformation within their organisation. Deeper integrations with Microsoft 365, AI-powered reporting, and enhanced workflow capabilities all with safeguards and controls help CIOs build the right foundation for AI to drive greater ROI.

How To Make A Project Management Calendar in 2024

A project management calendar is more than just a tool; it's a roadmap to success, providing a clear view of tasks, milestones, and deadlines. I've seen firsthand how a well-structured calendar can transform chaos into order. Trust me, you're in the right place to learn how to build a reliable project management calendar. Whether you're an experienced project manager or a newbie stepping into this role, this guide is tailored to your needs.

Double Down on Digital Trends in BPO with Insightful

Discover the transformative impact of Insightful on BPO operations. Explore AI integration, PC monitoring software, and key trends reshaping the industry. Learn about cloud adoption, remote work expansion, and sustainability initiatives, and how Insightful empowers BPOs.

The effective guide to project management in banking: Best practices and tools

Jack Welch wasn’t a banker. So what can Jack Welch — as successful as he was at GE — teach us about project management in banking? Plenty. Project management in banking has its fair share of complexities and challenges other industries don’t share — and we’ll get into those in this post. But even though the specifics can vary quite a bit, the core or soul of good project management is built on the same principles no matter the industry or context.

How to use Zendesk AI to optimize your customer experience operations

🔌 In this video, we'll review how CX operations leaders can use Zendesk AI to optimize their service workflows, assist agents to solve requests, and automate customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

MASTER Miro in 3 Minutes: A QUICK & Effective Overview

Short on time but eager to learn about Miro? This is the perfect video for you! In just 3 minutes, we provide a rapid yet comprehensive overview of Miro's key features and capabilities. Ideal for beginners or anyone looking for a quick refresher, this video packs essential information into a brief, digestible format.

Comparing Time Champ with Flowace: What's the Difference? #timechamp #flowace

Check out Flowace and Time Champ, the top players in time tracking software in 2024. Features like automated timesheet management and employee monitoring are perfect for addressing potential issues. Compare their features, benefits, honest customer feedback, and pricing to find the best fit for your needs.

How to streamline processes to make your org more efficient

If you calculated the cost of lost business, customer churn, and wasted employee time from inefficient processes, what would you find? Every time you add new staff or technology to your business, your processes and workflows evolve. I’ve seen first-hand how these micro-changes add steps and complexity to your work — until you’ve inadvertently created a monster of frustrating and expensive inefficiencies.

Top 4 Workforce Optimization Software for 2024

Workforce optimization software plays a crucial role in helping businesses streamline their operations and maximize productivity. With a wide range of options available in the market, it can be overwhelming to choose the right software for your organization. In this article, we will explore the top 10 workforce optimization software options for 2024. Each of these software solutions offers unique features and benefits that can enhance your workforce management processes.