Teams | Collaboration | Customer Service | Project Management

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The AI Revolution: How Customer Support Agents Are Becoming Superhuman

Remember the days when contacting customer support meant navigating a phone tree, waiting on hold for an eternity, and then explaining your issue to multiple agents? Thankfully, those days are fading fast. Artificial intelligence (AI) is transforming the customer support landscape, making it faster, more efficient, and more personalized than ever before.

How to nail your developer presence on Miro

A look at how developers can leverage app marketplace profiles, reviews, metrics, and more to build a trusted reputation on Miro’s developer platform and marketplace. Developers and partners can find a variety of opportunities on Miro’s award-winning Developer Platform and Marketplace with a potential audience of Miro’s 80+ million users eager to streamline their workflows with the power of 3rd-party apps and integrations.

Innovative Solutions to Prevent Time Theft

Time theft is a severe concern that HR managers must not ignore, particularly in today’s rapidly changing work settings. The question of correct time tracking has significantly evolved regardless of the employee’s remote, hybrid, or on-site work setting. Whether it concerns clearly defined working hours or specific tasks that employees make to address personal issues, such micro-shirking accumulates and gradually impacts the company’s margins.

Quality assurance with Zendesk | Zendesk Customer Success

Zendesk QA pinpoints conversations with positive or negative sentiment, identifies outliers, churn risk, escalations and follow-ups across all conversations – even those done by outsourced teams. This video will cover ways that quality assurance can benefit you and your team, how to measure QA, and how to bring it to your business.

Top 10 Best Employee Goal Management Software

Are you looking for the best employee goal management software? You are on the right page. Throughout our careers, we have many priorities and goals. However, if you don’t track their progress, you won’t reach your targets. Moreover, manually tracking these goals and settings is time-consuming and inefficient. So, what should you do? The answer lies in a little investment in the right software. That is software for managing goals. However, why?

15 Best Productivity Apps in 2024

Productivity apps have evolved from mere to-do checklist apps to more well-rounded tools. For one, they can genuinely optimize your workflow by utilizing the best tools available. They can help you improve your approach to work by keeping your work (and thoughts) organized. These apps make work faster and help you do your work more effectively and smoothly, resulting in a stress-free working experience.

Top 10 Work Management Apps to Improve Your Bottom Line

Someday, artificial intelligence will break time boundaries, days will have more hours in them, but still not enough for us. The thing is, it’s not about how much time you have but how you use it. In this sense, technologies can help us today. “Time is money” is a well–worn cliché and although it sounds hollow, it is by no means devoid of meaning. Poor time management costs companies millions of dollars, reducing the productivity of individual employees and managers.

We've Tried Slack vs Flock For 2 Weeks. Here's Our Team's Feedback

The way we work has changed a lot recently. Hybrid and remote working are now the norm, meaning teams have to rely on communication tools to stay connected, organized, and productive. With remote work becoming the norm due to the pandemic, it’s clear that seamless collaboration is essential for success. Teams are spread across time zones, hopping between virtual meetings, juggling projects, and trying to stay on the same page. The key to making it all work smoothly? A powerful communication app.

4 Tips for Knowledge Management within Shared Services

In today’s fast-paced and constantly evolving business landscape, shared services teams play a critical role in delivering consistent and efficient services across various departments within organizations. Whether it's finance, HR, IT, or customer service, shared services are essential to streamline operations, reduce costs, and improve service delivery. One of the key challenges these teams face, however, is managing and sharing knowledge effectively.