Teams | Collaboration | Customer Service | Project Management

%term

The Paradigm Shift in Information Management Means a Shift in Information Governance as Well

According to Gartner, information contributes at least 20-25% of an average organization’s value today. Studies have uncovered countless ways to use data as an asset to help improve businesses by reducing costs, improving customer satisfaction, and managing risks. Along with the paradigm shift towards valuing information as an asset, companies also need to find opportunities to maximize its worth by focusing more upon data governance.

5 tips for providing customer oriented support (and why you should)

Customer-oriented companies put consumers’ needs and expectations above the needs of the business—because customers are the business. That strategy may seem like common sense since it lines up with famous truisms like “The customer comes first” and “The customer is always right.” But many businesses still favor a sales-oriented approach, in which the needs and wants of the company are prioritized over the customer.

How to measure customer satisfaction: advice from industry leaders

How well are your company’s products and services meeting your customers’ expectations? More importantly, how can you tell? The answer lies in measuring customer satisfaction. It’s a common buzzword thrown around in management and customer service meetings, but there isn't a single metric that can fully capture your customers' happiness. Instead, customer satisfaction is best quantified using multiple metrics.

7 Best Everhour Alternatives (Features, Pricing, Ratings)

Looking for a great Everhour alternative? Everhour is a popular web-based productivity software that works as a simple start and stop time tracking tool. What makes it a little different is that it has a native integration feature with several popular workplace software. For example, in its Asana integration, it works as a timer for project tracking. However, with that being said, Everhour isn’t perfect.

Process automation and Conversational AI for Freshservice Webinar by Workativ

Combine process automation and conversational AI for Freshservice to create delightful employee experiences Add an AI-powered contextual chatbot with automated workflows to your Freshservice to enable 24/7 conversational self-service for your employees and automated resolution on Slack or Microsoft Teams.

How IT Firms can Benefit from OneDesk's Powerful Features

Unlock OneDesk's powerful help desk and project management features to better manage your IT Firm. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

OneDesk for Managed Service Providers (MSPs)

Learn how you can utilize OneDesk's helpdesk and project management features for Managed Service Providers (MSPs). OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

3 Tips to Help Your Support Team Thrive Through the COVID-19 Pandemic

Some markets are starting to get ready for an upcoming (and progressive) return to the workplace. After several weeks of adapting to a new and uncertain situation, working from home and creating new routines… How can you now prepare your team for the comeback? First and most importantly, always follow your country’s guidelines regarding businesses’ re-openings!