Teams | Collaboration | Customer Service | Project Management

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Digital Workers to the rescue: Reasons why Digital Transformations fail and how AI-Powered Chatbots with Automated Workflows can help

Chances are, you have found yourself on this blog because you’re a Business Owner, a CIO, or an IT Manager, who’s looking toward digital transformation to stay relevant with changing times. Can’t blame you though. According to this survey, market pressures are the leading drivers of digital transformation as most efforts are spurred by growth opportunities (51%) and increased competitive pressure (41%).

Using Miro to run seamless remote meetings & workshops

Whether you’re running a professional workshop, holding an impromptu brainstorming session, or transitioning your Agile ceremonies online, managing and facilitating online sessions can be challenging. From introducing new technology to keeping everyone on track, there is a lot to consider. Over the last weeks and months we’ve seen a growing need for solutions that enable online, collaborative sessions.

Looking at Asana's Anatomy of Work: Remote Teams Survey

As the world recently transitioned to remote work, at Asana, we have been curious about the impact on people navigating the realities of working from home. In a time when clarity, empathy, and human connection are imperative, it’s important to understand how new worldwide macro trends affect people on a personal level. To do so, we conducted a survey to evaluate the behaviors and attitudes of 5,140 full-time employees currently working from home.

5 tips for effective change management communication

As businesses respond and adapt to life after the COVID-19 pandemic, it’s more important than ever that organizations get their internal communications right. To do that, senior leaders should focus on the audience of their change management communication: their employees. Read on to find out how a focus on effective communication and employee engagement can help you carry out an organizational change for your business.

What is a customer data platform?

The process of collecting and processing customer data has become complex for businesses. Traditionally, teams have only had access to limited amounts of customer data analytics, and in many cases, the information is inconsistent across systems. With a lack of basic best practices for customer data management, businesses are missing the ability to see the full scope of how customers move through the buying journey.

5 types of customer loyalty programs

As a brand, you want to create long-lasting relationships with customers, but relationships don’t just materialize from nothing. It takes time and effort to establish trust with the brand. To do that, businesses often include customer loyalty programs in their marketing strategy. Loyalty programs, if executed well and with the customer at the center, can help your existing customers feel good about purchasing from you.

Itero: Scoro's Long-Time Implementation Partner in Latvia

Itero – a digital intelligence agency based in Riga, Latvia – is named after the latin word for organizing and standardizing processes. In that spirit, they offer business software implementation, graphic design, web development, and online marketing services that help their customers increase traffic, improve sales, and boost customer engagement.