Have you ever wondered how Apple went from near-bankruptcy to $300bn+ in annual revenue? Or why Nokia was able to pivot its way through the smartphone era while Blackberry floundered? Or why Cisco routinely ranks top-five in the “Great Place To Work” list, and why 91% of staff feel their workplace is psychologically and emotionally healthy? It turns out these household names share a common trait that virtually any company can develop, regardless of size, industry or cash in the bank.

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

Healthcare has transitioned from focusing solely on doctors' proficiency to a patient-centric approach, bringing patients' needs and experiences to the fore. As a result, positive patient experience examples have become integral to the healthcare system. In fact, it is now globally recognized as an independent dimension of healthcare quality, shaping a person's perception of the quality of care they receive.

Discover the transformative power of not-to-do lists! Boost your team’s efficiency and gain a whole new perspective on task prioritization and productivity. Learn how time tracking software, like Insightful, can get your team into shape.

Thеrе is a significant shift happеning in thе way wе approach organizational sеcurity. In the past, conventional mеthods such as firеwalls and nеtwork basеd tools wеrе enough to protеct company nеtworks from external threat.

A project intake process is a standardized workflow to help teams capture, prioritize, and follow through on new requests. Learn the components of an effective intake process, and how to build one for your team. Swamped by project requests? Overloaded with last-minute asks? If so, you’re not alone—and we have a solution for you. Enter: the project intake process, a tried-and-true method to prioritize the right work at the right time.