Teams | Collaboration | Customer Service | Project Management

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How to integrate #AI responsibly into #CX ft. @TinaHuang1 #shorts

⚡️ "With great power, comes great responsibility." 👏 Those words have never rung more true than they have with the power of artificial intelligence. That's why we're on a mission to ensure that companies integrate AI responsibly into their customer experiences. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Unlocking the Main Elements of the Knowledge Centered Service, With Lana Kosnik

The Knowledge Centered Service – also known as the Knowledge Centered Support or the KCS – is a methodology and set of practices designed to integrate knowledge creation and maintenance into the daily workflow of an organization. Through active collaboration between teams and continuous knowledge capture, it helps improve the efficiency and effectiveness of customer support and Service Management functions.

How to Promote Mindful Communication in the Workplace

Workplace communications can be fraught with difficulties. Office politics, personality clashes, and other factors can mean that communications can sometimes break down. When communication breaks down, it can have negative effects on productivity and efficiency for teams and the business as a whole. What can you do to avoid potential issues? How do you ensure that communications remain as positive as possible and that staff remain on good terms and work towards common goals?

Data reveals workers are craving fewer, yet more impactful collaboration tools

Almost half (45%) of workers want more guidance from their organisation on how to collaborate effectively with teammates. 74% of workers advocate for the use of a standard set of collaboration technologies across the organisation, suggesting the recognized pains of "app sprawl".

Employer of choice: Differentiate your BPO firm to recruit top talent

The BPO (Business Process Outsourcing) industry is getting increasingly competitive with evolving technology and shifting client priorities. In the midst of it all, the driving force behind a BPO’s success is its human resource. A long-term and experienced workforce can overcome even the most challenging adversities! But how can you attract top talent to build a quality workforce? Simple – by being an employer of choice.

The focus formula: Navigating and overcoming remote work distractions

Working remotely has brought unprecedented flexibility, but a new set of challenges has emerged, chiefly managing distractions. We will explore the different types of distraction employees face while working remotely and provide practical strategies for enhancing focus and productivity for both employees and leaders.

Six standout updates to the log time modal

If managed correctly, time is the difference between a profitable or unprofitable agency, a happy or unhappy workforce, and healthy or unhealthy client relationships. It’s safe to say time is the heartbeat of what you do, and what we do at Teamwork.com So to help make logging time as intuitive, quick, and painless as possible, we’ve rolled out 6 improvements with exactly this in mind!

4 Creators' stories about the value of publishing on Miroverse

This year, Miro’s community of over 1,600 Miroverse Creators contributed 1,000+ templates, building a library of 3,000+ contributions. Miroverse contributors generously share their expertise through templates, demonstrating proven workflows, frameworks, and activities built in Miro. It’s clear that Creators’ generosity provides inspiration and helps us jump-start our work — but what’s in it for them? What value do Creators get from sharing the ways they work in Miro?

Work Schedules and Leave Management | Flowace.ai

Work Schedules and Leave Management are crucial components of effective workforce planning and management, and with platforms like FlowAce.ai, these processes can be seamlessly streamlined. Work Schedules: FlowAce.ai enhances the management of work schedules by providing a user-friendly interface to define and optimize employee hours. The platform supports flexible scheduling to accommodate diverse work arrangements, promoting a healthy work-life balance. It offers tools for task organization, and productivity optimization, and ensures smooth operations within the team.