Teams | Collaboration | Customer Service | Project Management

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The 2024 clear & simple guide to KPO services

Organizations opt for Knowledge Process Outsourcing (KPO) services when their in-house team doesn’t have adequate expertise to handle certain high-level tasks. Firms offering KPO services can help you with data analytics, market research, performance management, and much more. This way, you acquire valuable knowledge to make data-driven decisions and strategize better for maximum success.

Build a Maintenance Ticketing System Into Your ITSM Tool in Under 10 Minutes.

The Facilities team is essential to the functioning of the entire organization. It's in charge of the workplace as a building, as well as all the amenities that make employees' work more accessible (and more comfortable). They need to process a large volume of maintenance requests daily and, thus, can benefit enormously from a ticketing system. Luckily, you can use your current service desk software to address this need.

10 strategies on how to improve employee engagement with a modern intranet

Looking to improve employee engagement at your organization? The modern intranet has you covered. In this guide, we’ll dive right into covering 10 proven strategies for how you can increase employee engagement with a modern intranet. Then we’ll break down employee engagement and why organizations should make it a priority. Finally, we’ll then look at how modern intranets, like Simpplr, are revolutionizing the way businesses interact with and motivate employees.

Elevating Trust and Security in B2B SaaS with Vivantio's SOC 2 Compliance

In an era where data security is paramount, Vivantio, a leading B2B SaaS Service Management Platform, proudly announces the successful completion of its SOC 2® assessment. This achievement underlines our unwavering commitment to providing secure and reliable service management solutions to our customers.

A Manager's Guide to Setting SMART Goals

Step into the world of effective team management with our guide on SMART goals. Learn how to set Specific, Measurable, Achievable, Relevant, and Time-bound objectives that transform your team's productivity. Dive into practical tips and leverage Insightful.io to bring precision to your goal-setting process. Elevate your management skills now – read our guide and lead your team to new heights of success!

Benefits of Public Sites for External Monitoring

Exoprise supports monitoring from inside the firewall and outside the firewall. Every day, we have prospects spin up Synthetic Transaction Monitoring (STM) as part of their free trial to test tenant access and performance from one of the Exoprise public points of presence, which we refer to as public sites.

Business rules: Zendesk triggers and automations | Customer success resources

This video will demonstrate how to automate repetitive manual tasks that your agents must do today using business rules like triggers and automations. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How workforce analytics helps with contact center efficiency

With the evolving workplaces, more contact center teams are now working remotely which presents a challenge for remote organizations to measure employee behavior at work and ensure compliance with business policy and data privacy. Evaluating employee actions not only helps you predict workplace risks but also negates the impact on business reputation and client trust.