Teams | Collaboration | Customer Service | Project Management

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The Future of Work: Embracing Digital Transformation

The COVID-19 pandemic has dramatically reshaped the way we work, accelerating the shift towards remote and hybrid work models. This transformation has underscored the importance of understanding and adapting to technological advancements to stay competitive. As we look to the future, several key trends and technologies are poised to redefine the workplace.

4 useful employee accountability templates for busy managers

Looking for an employee accountability template? Holding employees accountable for their actions may seem daunting, especially if you’ve just been promoted to a managerial position or are a new business owner. But how do you hold an employee accountable? In this article, we’ll share smart strategies for increasing employee accountability. We’ll also provide four employee accountability templates that you can customize for your needs.

Work from Home: Key Advantages and Disadvantages

Work from home is a blessing as well as a curse. As the saying goes, nothing is 100% advantageous, remote work included. However, the most essential part you are missing out on is to balance its benefits and disadvantages, which will lead to more fruitful results. Plus, don’t forget that you have a diverse workforce. Moreover, everyone has their needs, priorities, and preferences.

Lessons from 'The Office': Combating Workplace Dysfunction with Productivity Tracking Software

Explore the real-world implications of workplace scenarios depicted in "The Office." Learn from Dunder Mifflin's missteps and discover how ethical employee surveillance software can help create a more harmonious work environment.

Harnessing the power of reporting with Zendesk WFM

From understanding strategic metric trends to uncovering coaching opportunities, Zendesk WFM reporting enables you to quickly identify areas for action and gain insights into how to elevate your team's performance. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Streamline staffing with automated scheduling in Zendesk WFM

Reduce scheduling time with automated schedules based off your forecasted needs. Say goodbye to time wasted on manual scheduling and ensure optimal staffing coverage with a seamless agent experience inside of Zendesk. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Predict the future with AI-powered forecasting in Zendesk WFM

Optimize workforce allocation by knowing exactly how many agents you'll need, when you’ll need them, and what tasks they should focus on. Make informed decisions, reduce overtime costs, and improve your team’s efficiency by understanding your future staffing needs. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.